SpringHill Suites Orlando Altamonte Springs/Maitland

Everything as a family that we needed from hotel to service and all with happy smiles from staff

Great location, clean and staff were friendly. We were on the first floor and had no issues with noise.

Hotel and location was nice

I cannot say enough about the Altamonte Springs, FL location of SpringHill Suites. I was there longer than expected as my house suffered from a plumbing leak. The staff went out of their way to make things as pleasant as possible. Sandy seemed to always be there to welcome me with a smile and ask about my day and Mark made sure he let me know that he was happy to help, even if it meant a nice bottle of water on a hot day. Toby went out of his way to help me with the TV and a couple of other things to help make the room have some of the conveniences of my home. I truly appreciated those above and beyond acts of kindness while keeping what is expected of a Marriott property. I must also mention the housekeeping staff. The rooms were very clean and the girls were on hand for any additional needs ie: extra towels. The hotel also pumped up the breakfast to make everything a notch above the rest. Everyday they offered a protein, oatmeal bar, and of course the kids favorite waffle bar. Thank you again for helping to get me through this trying time in a very pleasant manner.

Hotel was old with dated rooms. Building looked tired and carpets were dirty and room had a funky odor. Not up to Marriot standards for sure.

Staff was awesome, room super comfortable, breakfast quality wasn’t great, overall it was nice and I would stay here again.

We booked for 4 adults and one child. When we realized there were only three towels I had no issue running back to the front desk. What I was told was that there is an issue with linens theft and what we could do was use those three the bring them down to trade for three more. What?!?!? I explained how many people we had and that asking for one towel per guest should not be an issue. I also asked for extra bedding since it was 30 degrees outside and again I was given the same talk. They eventually gave me a couple more towels and one bed blanket set. Oddly enough when I booked I said no housekeeping services, next thing I know the were in the room took all the towels and left three yet again. I again went down and had to get more towels. There was obviously a cat that had been in the room prior. My kid is highly allergic so that was fun. Even though they have a strict no animal policy. Service animals only. We found a few cat claws imbedded in the carpet alone with some pebble food under the couch when that was pulled out. Breakfast was ok. The dining room seating is very crowded. Should probably rethink that whole chaotic area for better flow. The food was what you would expect with free breakfast. Waffles, eggs, a meat patty and oatmeal. The fruit wasn’t the freshest so that was disappointing. We stayed in the 2 double suite and besides the front room the area around the beds was very limited. ZERO dresser or drawer space. Not likely to book again.

The room was okay, not in the best condition compared to other SpringHills. Our toilet didn’t work on the first night, however the maintenance people fixed it quick. The most of the staff was nice.

The staff is one of the best we have had a hotel, the breakfast was also great.