Alton House Hotel

Extremely caring service for a family surprise birthday party. The staff all went out of their way for us all, thank you. There was a lady in the morning who's name I forgot to take who was also very caring and helpful with one of my daughters who is ASD and was struggling a little with her sensory needs. To her id like to say again thank you, people like you restore your faith in humanity. Nice food evening and morning, a little disorganised in the dining room when it came to clearing tables but we know how it can be when it's busy, the set up just needs a re think maybe. The rooms were warm and fairly clean, I say fairly because it's an old hotel so the windows need some mould removal care and the carpets needs a good shampoo or replacement but that's all time and money we know. Only other thing to mention is bank holidays restaurant timings, you need to mention to guests it's Sunday service as it wasn't clear on breakfast time servings as Monday times usually differ to weekend times.

The room allocated was the last in the building, not a huge issue but the building was empty when we arrived, that telling me that there wasn’t many booked. This was confirmed at Breakfast, not busy at all. We went to our room and found it dated, again not a big deal but could have been maintained better. The shower head isn’t attached to the pole, it doesn’t stay up so you have to hold it over your head. When I shaved, the plug isn’t attached and found it difficult to remove once I had finished. There was hot water, apparently a bonus for us as other guests didn’t have any at all this morning! We went to a lovely local pub, The Railway, great beer and friendly. After we decided to return to the hotel for our evening meal. The chef was behind the bar and abruptly pointed out that many choices were not available, apparently the freezer isn’t working! The waitress looked embarrassed and actually advised us to eat elsewhere anyway! Now, that’s crazy, an employee advising residents to eat elsewhere. We ended up at Waitrose for sandwiches, good advice from the waitress. It’s not all bad, the bed was really comfortable and the room was warm, so no complaints there, until…..Breakfast, now this is Faulty Towers revisited! Considering the meal had only just started, they had run out of eggs, I was told there was only scrambled available and that took a fair amount of time to replenish, I see the chef chatting at the reception, so he clearly took his eye off the ball. The breakfast buffet looked as if the bomb squad had a go at it, it was messy and dry. Sausages were stuck together, tinned mushrooms and tomatoes that could have passed off as sun dried. The staff knowledge was poor, no guidance of the routine as you would expect as you turn up, it was a bit like the crystal maze where you had to workout how to get the butter, juice and the glasses. I’m extremely disappointed in this hotel, the chef has an attitude and clearly lazy. The front of house staff aren’t helpful, plus if you have a cold, please don’t come to work and stand there sneezing and blowing your nose in front of customers, oh and if you have to, wash your hands after!! We are glad this is only for one night, I wouldn’t recommend staying here any longer, also choose somewhere else to eat.

We stayed here for our wedding break 19th April to the 21st Would like to thank them for upgrading us but our room was so cold even with heating on . Couldn’t have a hot bath or shower due to water being warm . We was given free jugs of coffee but when we came back from going out for a meal we asked for coffee again to be told we should of never of gotten them free that isn’t what we do and we have to pay . Even tho the manager was the one who said no one pays for coffee due to be paying guessed . Couldn’t speak to the manager about this as he went home . The lady was very rude to us . But overall the rest of the stuff went above and beyond. We do feel also feel the pros out weighed the cons . Overall enjoyed our stay

Quaint old hotel, nice little town and good base because it's right next to the railway station. Was only here one night so it was alright. Just a bit rundown and could use some work in the bathrooms.

Lovely country hotel with a beautiful garden. Our room (12) was huge and a very comfortable bed. The bathroom was also large, modern and spotlessly clean. We were there for lunch for 20 after my daughter's wedding and the food was very good and nicely presented. Breakfast next morning was good too. Tasty sausages! Staff very friendly. It's a traditional hotel with a few squeaky floorboards (which I love) so if you want a standard new build with no character you're better off at a premier inn.

Good location. Shame about stairs. Coffee at breakfast was cold. Croissants (was not laid out but when we asked they were warm and fresh. The toilet seat needed attention and bath mat mouldy.

Nice hotel downstairs. Very friendly staff. Rooms though very dated and tired. Breakfast good. I thought the rate was high for the standard.

Friendly staff, easy walk to town.