Hotels near Chemist Warehouse Altona North in Altona North

Very disappointed with my stay at this venue. I was there for 3 nights and after the first night I was looking elsewhere for accommodation. There was a knocking sound coming from the ceiling all night which was similar to Indian water torture, needless to say, had hardly any sleep. I approached the front counter in the morning to ask about the noise and was told that management are aware of the issue and they've had tradesmen checking it out. Apparently it has something to do with the new heating system in the games room and there is nothing that can be done about it. I asked if I could change rooms but was told it happens in all rooms, it wouldn't make a difference. Poor form Night cap, this should have been conveyed when the booking was made. The cleaners came through twice and on both occasions left the fridge door open which let my drinks warm up to room temperature. The first time it happened I had pizza in the fridge which had to be thrown out. These people couldn't even make the bed properly, leaving the sheets screwed up in the middle of the bed and just covering it over with the doonah. Never again will I go to a Night cap venue, it's obvious they have no care for the paying customers.

The Quest team were friendly, helpful, informative. Rooms were cleaned and well maintained. Very comfortable apartment. Good closet space, shower good and bed very comfortable. I recommend this for long and short stays; Highpoint is within walking distance and the Italian across the road is a great food option.

We didn’t look to the hotel for more than just a bed for the night, so didn’t check out the other facilities. The bed was comfortable, the shower was nice, and the room was set up in a modern and pleasant way. The room has most of what you need but it is very small, with very little space to even set down a suitcase. I would have preferred access to a full size ironing board rather than a desktop one.

We arrived to find the reception closed and was directed to bottle shop, the guy finally came and told us to go to the hotel bar, we entered and he pointed to see the other guy at the bar who was very pleasant, got our key and entered the room to find no iron but an ironing board. So went to get a bottle of wine to take for dinner at bottleshop and had the same mid 50s/60, guy, we had when we first arrived. After paying for my bottle I asked if they would have an iron as there is a ironing board but no iron in the room , he replied we want have one they get pinched, so I replied 'so you can't provide one for me? He replied i said ' I'll have a look 🙄' asked my room number and I went back to my room in absolute disgusted to be spoken to so rudely. He then dropped one of with no apology or a word... We had been on holidays for 8 days and going out for dinner and wanted to iron some clothes ... understand they get stolen but didn't need to be spoken to like this🙄🤔😡

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

The Deluxe room we were allocated was possibly the worst view you could get for the most expensive price you could pay. We were allocated a room ( 210) directly opposite the lifts and in the room out view consisted of overlooking a persons apartment and as they were having drinks on the balcony and we were maybe 2metres away from that building there was zero privacy . The curtains were very fine materiel so in order to have some distance between us and them we were forced to keep the heavy drapes closed all day and night . This made the small room very claustrophobic, the windows don’t appear to be doubled glazed so on the lower levels you can hear the bins being emptied and the general rough and tumble of the lower laneways and the residents in the adjacent building having late night drinks . When we enquired about moving rooms we were offered a room two doors down . The annoying thing was they said they were fully booked so there was no rooms on higher floors we could move too . A quick check on Wotif revealed that there were actually rooms available that you could book so there were vacancies , but l guess it was better to hold them open to get top dollar rather than to accommodate current guests who’d paid upfront 2months prior . I would have moved current guests who had a legitimate concern if it had been me making the decision as a gesture of support, but l guess they weren’t to concerned because we’d paid already but that type of contempt for guests who chose to stay in good faith wears thin . Not a pleasant stay wouldn’t recommend and will be happy for a refund !

Staff were very helpful, it was quite clear that there were several new staff doing their best and learning on the job, great to see in the hospitality industry. Ordering was a little confusing but we got there in the end. Unfortunately a mishap with the wrong beer being poured, the staff quickly corrected this. Arancini special was awesome. Pork cutlet main excellent. New steak knives maybe needed. Room very well presented. Would really like to see hand sanitiser available as you exit the toilets as all venues should. A pity I have to mark this 4/5, better rated 93/100. Definitely will stay and dine again.😉

Super nice hostel with a very friendly stuff. They are multilingual, which makes life easy for everyone new in town. Apart from that, it’s clean, they have a huge kitchen and a roof top (which is 🤩). There are small events that organized internally for people to gather together, such as a pizza time (for free!!) and so on. Good good!

The environment is very good, the facilities are good, but there are a few problems: 1. The hotel does not have a restaurant. The breakfast package comes with a breakfast box, such as the last photo, a little pit. 2. The hotel does not provide slippers and toothbrush toothpaste. 3. I stayed for three nights and only cleaned me once. 4. Check in for international credit card pre-authorization, cash will not work 5. It is far from the city and the traffic is not convenient. I saw many Chinese tour groups living here. I am very sympathetic to those uncles who don’t understand English.

Great place to stay for the whole family but really hard to contact them on the phone. We stayed for 5 days, no housekeeping or change of towels or linens , or even a refill of coffee and toiletries. Im not sure if you need to request for it inorder for it to be done. Apart from this it was a good stay, my whole family is comfortable.