We checked in and dropped off our bags and went to dinner. Came back to hotel to find our key did not work and someone else was in our room. Knocked on door and asked them if we could get our bags they said they didn't have our bags. Went to front desk and informed them. Front desk assured me they did not give my room away. Long story short police had to be called to figure out what was going on. 4 hours later we were put in another room and did not sleep because did not feel safe. No discount or refund offered for our trouble.