Holiday Inn Express & Suites Ames

I’m a loyal IHG/Holiday Inn Express customer but Management at this hotel is not like other IHG properties. I found them to be inflexible, unwilling to accommodate situations, and frankly rude. I called to ask if there is anything they could do to wave or reduce the one night stay penalty for a late cancellation. I became ill the day we were traveling and was not able to go. My stay was only one night so I was basically going to have to pay the entire fee and I knew it was a very busy weekend and they could rebook the room. On three occasions in the past 20 years of staying at IHG properties, I’ve needed to cancel past the deadline and every property graciously removed the fee and wished me good luck in the the unexpected situation that changed our plans. Steve said he did not have the ability to do that. I then asked for my cancellation which I made online trying to free up the room for them to use to be reversed and he quickly chuckled and said I dont have an undo button. Through this process he was asked by his front desk staff and guest services to return my call and never did in the timeframe indicated that he would. Steve should not be in the hospitality business and I will not stay at this hotel under the current management.

The outlets in the room did not work properly. There was no sleep timer on TV. No fan in bathroom.

As always holiday inn express never let me down

Clean is very important to me good breakfast friendly people

Very nice hotel. Spendy but they all are on football games

Very nice hotel. We have stayed at several in Ames and this is by far the nicest

The room was ok, bed was comfy. Towels are extremely scratchy and rough. Breakfast was a joke. Egg whites with veggies and turkey sausage. This was at least the second day this was served as the signs never changed. Expected more from Iowa. The “fresh” cinnamon rolls were so dried out and hard you couldn’t even eat the center, much less the outside. The bananas were over ripe. And we were early. I get the hotel was mostly empty, but what a disappointment.

The sheets on one of the beds had a brown stain. And when we woke up in the morning we found out our bathroom had no running water in the shower. Waited 20 min to find out they had no maintenance person to fix the issue so we had to get keys to another room to shower.

Easy access from & to highway.