Renaissance Amsterdam Hotel

Room was nicely furnished and location was 10mins walk from Amsterdam Central station.

I don’t usually leave bad reviews, but this experience really deserves one. The check-in time at this hotel is already quite late 4:00p.m, which I thought was odd but fine. I arrived a little early at 3:00 p.m., and was told the room wasn’t ready yet, which I completely understood. I left my luggage and came back after 4:00, expecting everything to be sorted. When I returned at 4:10, I was told again that the room still wasn’t ready. The receptionist said she’d check with housekeeping and update me, but instead just put me to the side and never came back with any information. I waited around, feeling ignored and frustrated. By the time I came back again at 5:00 p.m., I had to wait another 15 minutes before they finally gave me a different room because the original one was still not ready. Honestly, it completely soured the start of my trip. After a long journey, the last thing you want is to be standing around the lobby for hours past check-in time. For a hotel with such a late check-in policy, I really don’t understand how rooms can still be unprepared at 4 p.m. It left a very bad first impression and set the tone for the rest of my stay, not the relaxing start to my holiday I was hoping for. To make things worse, when I went to collect my luggage from the concierge desk, it took them around 20 minutes to bring it out. The staff seemed very unorganized and were taking ages to come back with people’s bags. Overall, a frustrating and disappointing experience from the very beginning.

Nice hotel and convenient place

Just normal hotel for business trip, nothing special about it.

Hotel location is very good, close to Central station Dam Square etc We go to the hotel since the last 15 years. Quality of services is good but not as high as it was in the past First rooms we got has a very bad smell we requested to change. No issue with the new room What we noted the last yeas is that some parts of the hotel and rooms need some refurbishments/renewal. To be considered as a 4 stars rather than 5 stars