Jumeirah Capri Palace

The hotel's incredible team makes the experience even more memorable. The facilities are welcoming and impeccable. Highlight for the Junior Suite Sea View which has a beautiful view of the sea and pool with a balcony. Thank you Francesco and Claudia. We had wonderful days here.

Capri Palace was a dream, like in a picture book - we thought. We were back in reality relatively quickly. We were greeted in a rather unspectacular way, different to what we are used to in Jumeirah hotels. Then the room: shabby, rust everywhere on the railings and a beige shower curtain in the bathroom, as was common in social housing in the 70s. The room wasn't even particularly well cleaned. We asked to speak to the manager and although I had the highest membership level at Jumeirah, they didn't want to give us another room because they were all taken. It was only when we wanted to leave that a garden suite suddenly became available. We moved. The room was spacious and had its own pool. The next day we moved again, this time to a junior suite with a sea view. This room was OK. It was definitely not brilliant. Of course, the view of the sea from our room was very nice and we were upgraded for free after we complained. But is this much hassle necessary? Unfortunately, in the evening the noise from the Zuma restaurant above was so extreme that even with the door closed you could hear the constant booming of the music. The service in the hotel is totally different to that in the usual Jumeirah hotels, in fact much worse than everywhere else in Jumeirah, and we have stayed in many of the hotels in the group. The concierge service is extremely bad. They always try to sell you the most expensive things (island tours, etc.) because the "cheaper" excursions weren't available for 6 days. After a few complaints the service improved a little, but why do you have to fight for acceptable service in a luxury hotel? So we spent our vacation in a supposedly luxury hotel where there was no luxury apart from the luxurious payment. Jumeirah should start to ask itself why regular guests are starting to stay away when prices are getting higher and higher and quality is falling dramatically.