Guest User
December 8, 2024
Good morning, We checked in at 18:50. We made the reservation in April. 2 adults and a child of 2 years and almost 9 months. We were given room 527. Right below the kitchen. Dishwasher, dishes and a deafening noise, similar to that of a compressor, accompanied us until 23:50. After having complained to reception. What we did not think at that moment was that breakfast is from 7:00 to 10:30. At 6:18 the compressor came on again. I went down to reception to request the complaint form and the night receptionist does not even know where they are. It is impossible that no one has complained before about the noise in this room. Do not expect good publicity or a good evaluation. I think the management is terrible, there being P3, P4 with standard rooms. And surely much further away from the kitchen area. We are not asking for views, or any other type of service. But we didn't ask to hear how they work in their kitchen when all we were trying to do was relax after a nice day in Andorra meeting Santa Claus in Ordino. Happiness 0. Anger +1000.
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