Guest User
June 25, 2024
The hotel and gardens are what this hotel has going for it. The staff have been trained well, are polite, courteous and at most efficient. What they are missing is a natural friendliness. Your credit card will be charged with £50, if you don't use the amount it will be refunded back to your card. Check in and checking out was fine, but it wasn't busy, disable bays are in the car park and no wider than the normal parking bays. The disable bays need to be allocated to the front of the hotel, so it is a shorter walk. The bedroom was small, dark and overlooked the front entrance, the bathroom was poorly lit and shaving mirror far too high for someone who is short. The same as the towel rail over the bath where the non slip mat is, so not accessible to a shorter person. I notice that a review two years ago this was brought up by another guest and she was told that it would be brought up in a meeting, obviously they didn't do anything about it. We ate in the restaurant in the evening, the air con was blowing the menu off the table, so we asked for the fan to be turned down, this did happen and it was a much more pleasant experience. The meal was lovely, but desserts are way over price for what they were and mine looked lost on the plate. Breakfast is self serve for cereals, but orders taken for cooked. We sat for a good five minutes from being seated waiting for someone to take the drinks order. No one did, so we got up for the cold buffet, when we get someone to take our cooked breakfast order we had to call him back to ask if we could get a pot of tea. Normally this is the first thing they ask as you are seated. We checked out the next day and sat outside with a drink. We decided as it was nice to have lunch before we left for home. Three times we asked for the menu, first time we got I'll bring it out, second time, you have to move to the table outside the restaurant, which we would have done, third time got a short abrupt it's roast dinner, then ignored again. It would have been so much more customer friendly if you were busy if you just said, sorry we cannot accommodate you if you haven't booked. In the end we google local pubs and booked a table with one of them. The outside area is lovely on a sunny day, but lacks any comfortable seating area, the wooden chairs could do with cushions, to make guest linger and spend in the bar. As it was a family get together, the company more than made up for the ******* that arose during our stay. This hotel could be a lovely relaxing hotel and deliver a much more friendly atmosphere.