Młyn Jacka Hotel & Spa

From the outside this hotel looks lovely and there are some great touches to it. However once inside it's a different matter. They have obviously tried to keep a lot of the original brickwork & machinery of the place but all the light fittings have wires exposed which spoils the look a little in the bar and restaurant area. The staff all appear very aloof, not at all friendly and they are not attentive to guests needs. We were made to feel like we were an inconvenience. This hotel doesn't give the impression they want to look after their guests. There are no helpful welcome packs with information in your rooms. There is some info on the TV screen but unless you are Polish you can't understand it so have to use Google translate but even then the info is very sparse and not very helpful. The rooms are not too bad. We stayed in a family room. It was small. The beds were awful. It was like sleeping on trampolines and the mattresses wouldn't stay on the bed frame. The bed linen was stained. Coffee/tea wasn't refilled and the air conditioning was useless! It was extremely hot weather and our room was so hot. We had booked for breakfast each morning. It varied each day but you could always guarantee dry bread, dry pastries/cake and staff were very slow refilling when food and cutlery items were low. It was nice to relax in the whirlpool and have a swim in the pool but the area is very small and the floors get very slippy. We were told dressing gowns & slippers would be available to us ... they weren't. All in all our stay was sadly disappointing.