Avisford Park Hotel

Room was great mattress was very hard all in all very good we used the restaurant but was not great but staff were very friendly and very nice.

Went as a couple for 1 night. Upgraded to a superior room upon discovering the room which was not cleaned. Breakfast was good, outdoor pool, sauna and a bar/restaurant area for a few drinks in the evening Overall a good stay, would recommend

No food available in the evening and no restaurants open nearby

Room was very small, Room a long way away from Reception area. View out of the window was the Kitchens. Hotel in need of TLC & Redecorate. Glad we only strayed for the 1 night. Below Average.

When we arrived in the early hours of 6/14/24 the front desk reception was great and even carried luggage to the room. The room is spacious enough. Since then ( currently day one of our 4 night stay) customer service has been less than desirable: -Room hasn’t been serviced -Went to the restaurant in the morning for hot water for tea (had my own tea bag) and was asked what room I was staying in so they could charge the water to the room 😳 -Went to the bar for a drink waited 20 minutes to be served and gave up and went to bed instead. - Morning 2 went to look at the club facilities and the gym was extremely dirty, the towel basket for the pool was overflowing with dirty towels. As we were looking at the facilities we were shouted at by the front reception that we were not allowed in the area even if it was just to look- extremely rude man shouldn’t be working in customer service when you speak to people in that manner.

Really nice friendly staff made our 2-night stay very pleasurable. Yes, the hotel does need a refurb, windows need replacing and the exterior needs painting, but except for a few wayward cobwebs in our room everywhere is clean, warm and welcoming. The restaurant and bar meals were fine, but slow coming. We would stay again.

There's nothing fundamentally wrong, but there's nothing great. The building is really tired, both inside and out. The rooms (at last the one we had) had clearly had an update in the last few years and was OK, but the corridors and the exterior had not. Walking through the (very long) corridors felt like walking through the 1980s. However, the biggest issue was breakfast. From what we could see, there were only two members of staff front-of-house for a hotel full of guests. Of the two members of staff, one was working like a trooper - greeting people, clearing tables, trying to find people places to sit etc. and one was wondering around like she was asleep, occasionally waving a damp cloth at a table. What this meant was that they couldn't cope with the 9am rush. We arrived and were told to sit anywhere we liked in the restaurant - there wasn't anywhere available. So she suggested we sit in the lounge area, but there was nowhere there either. This wasn't about space, this was about tables not being cleared. We could see at least three used but not cleared tables with noone sitting at them, but nobody was clearing them, except the poor lady who was trying to do everything. Come on Avisford - you literally have a list of the people who are going to eat breakfast on any given day - how hard can it be to ensure you're able to service that? For what it's worth, the food was fine, albeit there wasn't any ketchup out. Was it awful? No. Was it lovely? No. Would I stay there again? Probably not because I'm sure there are nicer places around.

On arrival at the hotel the receptionist was ok. She told me us where the room was which we found after walking what felt like a mile through smelly damp corridors. The Room was dated and most of the furniture was damaged. I put sign on door stating I wanted the room cleaned etc. which was sort of done but the towels which I’d left on the floor were hung back up in the bathroom ( well I hope they were ours). Then the key wouldn’t work so my husband made the mile long journey to reception where the girl on desk was very hostile about a taxi we’d asked for the previous day but climbed back down when he pointed out the faults with our room. Also had she actually pointed out that we could have parked our car outside another entrance right by our room the trek would have been unnecessary. Will never return

Lovely hotel, nice grounds and small pool and gym. Our room was in the Garden Rooms, a short, covered, walk from the main hotel which meant it was very quiet, just right for us. We ate in on Friday night and both had pizzas, my wife is gluten free and that was no problem. Breakfast was excellent, a special area with gluten free cereal and the server, Sandra, was especially helpful.