Hotel Cruzeiro

The room was clean, modern and practically furnished. Everything looked good and the windows were very well insulated from the street. The bathroom was also clean, practical and modern, just the usual problem - half the bathroom gets flooded when you shower.

Staff - very helpful and friendly: Beatriz and Tânia, reception. Breakfast girl with braces whose name I forgot, sorry. Cleaning staff, the apar**ent was immaculate and I walked around in dark socks to prove it. Breakfast - a lot, but very weak for a 4 ☆. There were no crepes or pancakes, poorly cooked scrambled eggs, no other egg options, burnt mushrooms, no sausage, low-fat milk or unsalted butter. There was only so-called "normal" coffee, there was no cappuccino, hot chocolate, teas with little variety... however, there was gluten-free milk and yogurt for those who are intolerant, which is great. Hard bread with little variety. In terms of fruit, weak and lots of sweets (leftovers from New Year's Eve dinner). There was only ham, mini fresh cheeses and Flemish cheese. Varieties of juice, but they should be stirred more often, pay attention, as the pulp was all at the bottom in some flavors. Signage - very bad in general. At breakfast, I didn't even see her, so neither in Portuguese nor in English. Arrows indicating where the apar**ents are, non-existent. To access them, it was via the street and often, they didn't even have a ramp. Image of a rainy day, with luggage... After becoming interested in the accommodation, I had doubts about certain parameters and decided to send an email with my doubts. It took them 3 days to respond, at my insistence in a 2⁰ email. Inadmissible! It's beautiful to see the customer arriving and the receptionists well seated and dressed up. We are not at home watching Netflix and it is rude to serve a customer or anyone sitting in a hotel. It's cold, buy thermal shirts and wear them under your uniform. I didn't see the name of whoever assisted me, the blanket was covered, but it was unfriendly and it seemed like they were sending me a fee. Dear receptionist, I wish I could be there for New Year's Eve, working in tourism is any day and you just have to go and your bad mood leaves you in bed when you get up. I asked for an apar**ent, because dinner (previously brought from home) had to be heated and as there was a washing machine and we had eaten seafood, it was the least I could do, as the smell became intense. Where was the washer tablet? I had to call reception to have them come and bring it. The website said: coffee maker with tea, instant coffee and sugar. The coffee maker was there and the rest? They brought it in their hands, not even in the so-called crockery container for that purpose. That's why they exist, to be used. Room/apar**ent - small, but very tidy and comfortable. The sofa in the living room is very hard, small and of poor quality. It didn't need it, but there should have been a microwave. Here is the suggestion. Toilet - bucket lid broken. There is no necessity. I bought a new one, it looks bad and shows neglect. It's a duxe, but in an apar**ent it could be a duxe bath, it would just better complement the type of accommodation in question, but the works are also done. It was a disappoin**ent in many ways, I don't recommend it, I won't be returning and it should be a 3, not a 4☆.

Very good, I just have one suggestion to make, the protection they use on the beds, when you are sleeping, when you move, the noise becomes very uncomfortable. Other than that, everything is excellent.

Very good location on the edge of the old town. Private parking. We had very large rooms with an additional seating area. The breakfast was very good with a wide selection. Overall, a highly recommended hotel!

Welcoming staff, large room, cleanliness, breakfast, good location to recommend.

Plus: particular setting. Hotel close to the city center. Dedicated parking. minus: staff distracted and not responsive to customer requests. Use of the toilets (particularly the shower) is inconvenient (perhaps because it is a room for disabled people)