The Shipyard Angra

It’s as good as it looks on the website. We had a superior one bed apartment and it was spacious and well equipped. Nice balcony with furniture too. Terrible staff - Superbe receptionists (thank you so much for the restaurant reservation). The bar and restaurant manager was excellent too.

Good but could be better - central location and rooms are well-appointed (we had a one-bedroom suite with a nice balcony). Overall, customer service was lacking. When we checked-in, the customer service rep was not overly friendly. When we got to the room, it was incredibly hot. I returned downstairs and was told it was central heating and AC had not been turned on (in late-May) and she basically told us to “open the doors.” It was incredibly uncomfortable for the 5 nights we were there by not being able to turn AC on. We also asked for an extra (second) luggage rack - and was told that they only had enough for one per room. Housekeeping also completely missed our room one of the days - the dish towel was stained from bleach and one of our shower towels was ripped. Breakfast was fine - service was minimal (they would simply ask your room number and you had to go up to up and order off menu as if you were bothering them). It’s lovely they have an in-room sound system (with absolutely no instructions on how to use anything) - would have preferred ability to control room temperature instead. If some improvements were made (including customer service), this property could be much better.

A really sympathetic adaptation of an old factory site, with generous rooms (each with a decent kitchenette), good breakfasts and helpful staff. The garage is a bit tricky to get a full-size car around, but there's parking on the street too. Noise from the street can be an issue, unfortunately.