Lingshang · Jiangnan Tianchi Holiday Hotel Guest Reviews
4.5/5
Good
489 review
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Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(489)
Positive reviews(460)
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Tasty restaurant(27)
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Clean bathrooms(21)
Excellent room layout(10)
Negative reviews(29)
Guest User
Loft Suite
Stayed in May 2024
Family
16 review
3.7/5
Posted on Jun 11, 2024
The hotel is high in the mountain and surrounded by trees. The bed and pillows are comfortable. The person at the reception was helpful. I booked the loft suite, which was nice in design and very spacious with a second floor connected by stairs. Nice balcony and an open air bathtub on the second floor terrace. I liked that the tab water in the kitchen sink was filtered (there was a fridge, but no stove)
The restaurant food is nice and breakfast buffet is small and simple but tasty (if you like Chinese breakfast like my family does).
Amenities were slippers , comb, toothbrush if you need. Shampoo and body wash in the room.
The hotel would be nicer if they paid more attention to maintenance and cleanliness. Housekeeping should clean a bit better. Our room floor was not very clean in the corners and the Japanese style toilet was not so clean. Some parts of the hotel facade and ceiling are damaged.
The pool had no water and I didn’t see anything written in ctrip that is seasonal.
Response from Property: Dear guests: Hello! Thank you for choosing Anjiling Shangjiang South Tianchi Resort, we are very glad that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, and thank you for your valuable suggestions to the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit and patronage!
Saiful Adli
Loft Suite
Stayed in Dec 2023
Family
9 review
5.0/5
Outstanding
Posted on Feb 1, 2024
The place was beautiful. The receptionist was very nice and friendly. Recommended to stay again.
Response from Property: Thank you for your affirmation of my service. I'm glad to receive foreign friends. China is so big that meeting is fate! Because it is a mountain homestay, many facilities are not very comprehensive, and thank you for your understanding. If you have the opportunity, please come back to play and experience different Anji, and take you to taste Anji white tea to enjoy the scenery of Anji!
Emmanuel46
Loft Suite
Stayed in May 2023
Family
6 review
4.5/5
Great
Posted on Jun 24, 2023
This hotel is located in the beautiful surroundings of Anji with mountains covered with bamboo forest. The hotel is very nice, le room is big and the staff very helpful! The food in the restaurant is good.
Response from Property: 非常感謝您的認可和點評,我們會一如既往的熱情服務好每一位客人的~~我們酒店以全新的面貌和周到熱忱的服務迎接每一位尊敬的朋友和客人,讓大家有在家的感覺~~酒店在竹林叢中,天然的氧吧安靜舒適~~酒店獨有的山泉水,清甜可口,泡茶直飲都是滿口的甘甜味道~~自有農場散養的土雞土鴨、自己種的紅薯玉米綠色香甜,都是綠色原生態食材,廚師是我們當地湖州特色風味的手藝,廚藝加上綠色原生態的食材,讓您大飽口福~~有戲水池小朋友們可以在裏面盡情玩耍,在童年有一個美好的旅行記憶~~大家預訂訂單成功以後,管家會一直會和您互動,景點介紹,出行攻略都會協助您制定一個有趣美好的出遊計劃的!期待每一位朋友的到來哦~~
Weixiao
Forest Room - With View (Double Bed) (Balcony)
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The landlady is very welcoming, the room is very clean, and the environment is very good. Will come next time.
. . . . . . Zhejiang is a good place. The air, environment, catering and services are far ahead.
Original TextTranslated by Google
Response from Property: Thank you for your satisfactory review~~ The ski season is here. The largest and most beautiful ski resort in Jiangnan is just a 5-minute drive and a 30-minute walk from our hotel~~ Everyone must book attraction tickets and rooms in advance~~ Bring anti-skid chains. Wear outdoor non-slip shoes and come and enjoy the happy New Year~~
Guest User
Forest Room - With View (2 Beds) (Balcony)
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 26, 2023
It was a pleasant trip. The scenery along the way was so beautiful. The hotel is very unique and has a good environment. The air has a high number of negative ions. The room is equipped with floor heating. It is clean and hygienic. Especially the boss is enthusiastic and the service is attentive. The hotel is only ten meters away from the ski resort and Tianchi. Minutes drive, so convenient, I can come again next time.
Original TextTranslated by Google
6/9
Response from Property: Thank you for your satisfactory and fair review~~ The ski season is here. The largest and most beautiful ski resort in Jiangnan is just a 5-minute drive and a 30-minute walk from our hotel~~ Everyone must book attraction tickets and rooms in advance~~ Wear outdoor clothing Wear winter clothing, non-slip shoes, and wear car snow chains~~
Guest User
Qunxing Glittering Loft Two-Bedroom Suite
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Checked into the hotel on the 18th, the facilities are very complete, the room is clean, tea is prepared, very fresh, equipped with electric heater, the restaurant is transparent, and there is a swimming pool open in summer. The room notes sent by WeChat at the front desk are concise and clear, and the service is very good.
Five dishes and one soup dinner: seasonal, the Shanghai greens are very fresh and sweet, the chicken soup is not too spicy.
Very good experience!
There are two points that need to be mentioned. There is a height difference between the entrance and exit of the elevator. I hope to put reflective strips on it. It is very easy to trip. Another thing is that the fire access channel behind the room door has some discrepancies except for the position matching. I hope to improve it and re-paste the correct CAD drawing.
Original TextTranslated by Google
Response from Property: Thank you for your fair evaluation of our hotel~~We attach great importance to your suggestions. We will actively solve your suggestions and corrective measures. The fire escape diagram will also be reprinted and posted to provide everyone with a better stay experience~~Looking forward to you Come here again~~ Winter skiing is exciting and enjoyable, I will definitely come back during vacation~~
NTfengqiyunyong
Loft Suite
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 16, 2023
A very good travel experience, Lingshang Jiangnan Tianchi Resort Hotel 🏨 gave me the feeling of home. Since we took our parents and children on a weekday this trip, there were not many guests staying in the hotel, which revealed a quiet atmosphere, especially on this mountain with an altitude of 900 meters. The housekeeper and the hotel's service staff had a very good attitude. They prepared a rich dinner and breakfast for us the next day. They were all vegetables grown on the farm, which were not only fresh but also delicious. If there is a chance, I think we will meet again👍🏻, sincerely, Lingshang will do better and better, and I hope that friends who will stay in the future will have a good experience.
Original TextTranslated by Google
Response from Property: Thank you for your fair evaluation of our hotel~~ The hotel is located on a mountain 900 meters above sea level. It has beautiful scenery, fresh air, ultra-high content of level 6 negative oxygen ions, sweet and refreshing first-grade mineral water on the surface, and the farm grows its own alpine vegetables and powders. Raising free-range chickens and ducks in the bamboo forest, the taste is naturally delicious~~Away from the hustle and bustle of the city, come to the mountains and countryside to experience the natural and green life~~Welcome everyone~~
Anonymous User
Loft Suite
Stayed in Oct 2023
Family
9 review
5.0/5
Outstanding
Posted on Nov 9, 2023
I chose this place temporarily during my trip. I had a great experience unexpectedly. The scenery on the way up the mountain is super beautiful. Jiangnan Tianchi has level 6 negative oxygen ions and the air quality is very good. It’s very leisurely to live here. I stroll around, wash my lungs by myself, and play cards. Very happy~
The accommodation package I chose included breakfast and a dinner. The dinner was delicious. I recommend the chicken soup.
The room is a complex and is in principle suitable for 4 people, but there is only one toilet. If the weather is good, you can see stars at night.
The service is also good. There is a butler here who will assist you if you have any questions. Before leaving, we were given small gifts, which made the elders in the family very satisfied. This time I traveled during off-peak hours, and the room rate was very cost-effective. [vomit][vomit][rose][rose][hug][hug]
Tips: There are not many parking spaces in front of the hotel. There are about 4 universal charging piles. You can scan the code and pay for it at your own expense.
Original TextTranslated by Google
Response from Property: We will serve every guest well as always~~ Let everyone feel at home in our B&B~~We look forward to your visit again~~
Guest User
Forest Room - With View (2 Beds) (Balcony)
Stayed in Sep 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 29, 2023
One of the best B&Bs I have ever stayed in. The management and service staff are very welcoming. The meals we had were clean, home-cooked and tasted good. The room is very beautiful and clean, and there is a small terrace. It is particularly atmospheric to drink tea and snacks in the evening. The B&B also has a cat named Jin Niao, who is cute and clingy. It is a B&B that has a sense of design but retains its wild charm. If I have the chance, I will definitely come back!
Original TextTranslated by Google
Response from Property: Thank you for your satisfactory review. We are in the mountains, where the air is fresh, the mountain spring water is sweet, and the vegetables from our own farm are green and delicious. We will sincerely serve every friend and make everyone feel at home~~ Looking forward to visiting again~~
Keaiaoyebobi
Forest Room - With View (Double Bed) (Balcony)
Stayed in Jul 2023
Couples
3 review
5.0/5
Outstanding
Posted on Aug 24, 2023
Facilities: The hotel facilities are very complete, and the videos are also the latest ~
Hygiene: Hygiene is very clean!
Environment: There is a large bamboo forest outside the floor-to-ceiling windows. If you are lucky, there will be sunset in the evening. You can stay outside all night. It is also very cool in summer evenings.
Service: There are tram charging piles. There are few parking spaces outside the hotel and it is difficult to park. The store will help reverse the car and give gifts when leaving. Overall, it is very good. I will come again next time I go on vacation!
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and comments. We will serve every guest as enthusiastically as ever~~The summer vacation is especially cool and suitable for summer vacation~~The air is fresh and there are many stars when the sky is clear and cloudless at night. You can come to stargazing~~Winter vacation There is skiing, the largest Jiangnan Tianchi Ski Resort in South China is waiting for you to come and ski~~
Gesimeng
Forest Room - With View (Double Bed) (Balcony)
Stayed in Jan 2023
Family
1 review
1.0/5
Posted on Feb 20, 2023
Lightning protection! ! ! I blame myself for not looking carefully and being deceived by the name. In fact, it's not a resort hotel at all, just a B&B. It is also nearly a 10-minute drive from Jiangnan Tianchi Scenic Area. It is very, very, very difficult to take a taxi if you are not driving yourself.
This hotel and B&B check-in was very unpleasant due to the following circumstances:
Poor hygiene:
1. There are several sticky stains on the toilet seat;
2. The previous customer’s double eyelid stickers are stuck on the TV cabinet;
3. There is no soap, only a small bottle of water-like hand sanitizer diluted with a lot of water;
4. The bathroom door cannot be closed tightly;
5. The room numbers have all fallen off, and you can only infer them from the room numbers on the left and right;
6. There are obvious stains in many corners, so I won’t go into details here.
Poor dining situation:
1. I ordered a piece of sweet and sour pork ribs for lunch. It was a piece of sweet and sour pork with bones wrapped in flour. Four-fifths were bones and the remaining one-fifth had a little bit of meat. After repeated communication with the waiter, I finally agreed. Return it, thank you very much;
2. Breakfast is even more shabby, with almost nothing to eat. I didn't even want to pour a glass of milk for the children. After asking, I was told that it was out of stock and they were already purchasing it and would only have it tomorrow.
Poor service awareness:
1. When I checked in, I asked for two rooms to be closer together. The front desk seemed not to hear me and gave me two rooms on separate floors. After I asked again, I reluctantly moved to the same floor;
2. There are no children's toiletries, no children's slippers, not even disposable combs. Disposable slippers are given only after asking, and will not be given without asking;
3. The room password suddenly expired for no reason during check-in. During normal working hours in the morning, it took three calls to contact the service staff;
4. When we asked the front desk about the surrounding attractions, we didn’t know anything about it, so we were asked to check online ourselves.
All in all, Anji is still a very fun place, but this check-in experience really deducted points for the trip to Anji. I hope my experience can provide some reference for other friends who are planning to stay here.
Original TextTranslated by Google
6/8
Response from Property: We are very sorry. Our store has investigated this matter. The aunt in charge of cleaning your room that day will be fired. If the housekeeper fails to answer your call in time or accurately answer your travel arrangement questions, we will criticize and provide training. We will compensate you for your order, please contact us.
Guest User
Forest Room - With View (Double Bed) (Balcony)
Stayed in Dec 2022
Family
1 review
1.0/5
Posted on Jan 20, 2023
Be sure to give a bad review, the worst kind. The refrigerator in the room is just a decoration, not powered by electricity, the scale is broken, and there is no comb. The price of more than 700 is still an ordinary price, a five-star price, and the facilities of a farmhouse. Being fooled to the point of vomiting blood. The key is that the service is still very poor. They have a straight face and no smiles throughout the whole process. It seems that everyone owes them. I would like to remind everyone, don't choose this place, you will regret it.
Original TextTranslated by Google
Response from Property: Dear, I'm sorry that I didn't give you a satisfactory check-in experience. We have actively rectified the issues you reported to us, and the relevant staff have been punished and fired! Our hotel is a rural natural-style hotel. It is located on a mountain 900 meters above sea level, surrounded by green bamboo forests. It has fresh air, sweet spring water, green original vegetables and fruits, and a pure natural ecological environment~~ Our B&B has clearly marked prices, so you can be honest with others. ~~It cannot be compared with a luxury five-star hotel. If you are not satisfied, you can contact our housekeeper and Ctrip directly. You can choose to cancel the order on the same day~~I apologize again for not giving you a good experience~~
Anonymous User
Forest Room - With View (Double Bed) (Balcony)
Stayed in Dec 2022
Family
1 review
1.0/5
Posted on Jan 17, 2023
Maybe it’s because the nearby New Year’s staff couldn’t keep up with the service and cleaning. The trash cans and shower rooms were not cleaned carefully, and there was garbage from the previous tenant that was not cleaned. The bottom of the hot water bottle was full of dirt. The meal ordered at 17:50 was also missed... The next day The breakfast was also a mess and many items were missing, which was very disappointing.
Original TextTranslated by Google
Response from Property: We are very sorry that you did not have a satisfactory check-in experience~~ We have actively made improvements! The room hygiene, restaurant services and meal menus have all been improved, and now we have a brand new look to welcome our friends~~
Lee
Forest Suite - 2-Bedroom, With View
Stayed in Jun 2022
Family
7 review
4.7/5
Amazing
Posted on Aug 3, 2022
I had a very good memory during the last National Day, so I visited again. I couldn't have lunch because I didn't have enough time, so they made bing for me to eat, and I ate it very deliciously.
It was nice that the bedroom was separated into two, and it's quiet and cool because it's in the mountains, so I think it's good for a family vacation.
Original TextTranslated by Google
Response from Property: 非常感謝您的認可和點評,我們會一如既往的熱情服務好每一位客人的~~我們酒店以全新的面貌和周到熱忱的服務迎接每一位尊敬的朋友和客人,讓大家有在家的感覺~~酒店在竹林叢中,天然的氧吧安靜舒適~~酒店獨有的山泉水,清甜可口,泡茶直飲都是滿口的甘甜味道~~自有農場散養的土雞土鴨、自己種的紅薯玉米綠色香甜,都是綠色原生態食材,廚師是我們當地湖州特色風味的手藝,廚藝加上綠色原生態的食材,讓您大飽口福~~有游泳池小朋友們可以在裏面盡情玩耍,在童年有一個美好的旅行記憶~~大家預訂訂單成功以後,管家會一直會和您互動,景點介紹,出行攻略都會協助您制定一個有趣美好的出遊計劃~~期待每一位朋友的到來哦~~
Guest User
Loft Suite
Stayed in Dec 2021
Family
7 review
1.7/5
Posted on Jan 25, 2022
This is the first time I have ever met such a great housekeeper who reminded guests to leave early in the middle of the night. Damn it! I originally wanted to book the Tianchi Resort on Tianhuangping, but I booked the wrong one. Friends, please pay attention to the name of the hotel. This is a big bend several kilometers away from the top of the mountain. Come and have a look first. I met another housekeeper with a good attitude. I didn’t change it. I didn’t complain about the floor heating not being hot, the doors and windows being drafty, the baseboards being moldy, the poor operation of the restaurant, and the long wait for dinner. I was in a good mood because of the sudden heavy snow. As a result, I met a *** housekeeper. The room price is 5-star, and the conditions are incomparable. What about the service? Do you think you can attract guests by posting a few Internet celebrity pictures?
Original TextTranslated by Google
Response from Property: I'm really sorry. We have already penalized the housekeeper for the day. He did make inappropriate remarks. We have also retrained all housekeepers and staff to protect the rights of guests no matter what. I'm really sorry for affecting your travel mood. I hope you can contact us and we will try our best to compensate.