Holiday Inn Express & Suites Ankeny-Des Moines

Stayed here for the Summer Sizzler baseball tournament. Stay was good and the only issue was the elevator was broken and one of our young children stuck in the elevator screaming for help. We avoided the elevator the rest of the weekend and no biggie as there are only 3 floors. Well, until check out that is. There were no luggage carts available so we hauled all of our weekend items, bags, coolers, baseball gear, etc. down. When we went back upstairs to use our bathroom and make sure we got everything in our room, with our key that we still had, the housekeeping woman was already in our room at 10:30 and would not allow us back in, saying we had already checked out, which I had not! I had NOT yet told the front desk we were checking out and we still had the room util 11. Left behind was an outfit, a medication bag including some expensive items (epi pen, prescriptions) and a pair of one month old Nike air max shoes. We paid $311.36 for the weekend at this hotel. The front desk has been wonderful, they found my med bag, have kindly taken my 3 phone calls hoping they retrieved my shoes from housekeeping to no avail. I am now out over $100 for a pair of shoes and another $150+ in medication unless I made the 3 hour drive and $70 in gas to drive halfway across the state to retrieve my bag. May be worth it if they would get my shoes from the housekeeper that cleaned our room. I’d love to update this review that the housekeeper was reprimanded or decided to do the right thing and return my shoes. If not, more than I paid for my stay was taken, left, or needs to be spent to get back at this hotel and unfortunately, I will be contacting Central Iowa Sports and Iowa USSSA Baseball to inform them of this situation and hopefully take this hotel off their list of hotels they place the families in. All these teams travel with a lot of money in equipment, it’s a shame that we have to worry about housekeeping helping themselves to our belonging or entering our rooms without permission.

Very friendly staff. Nice clean rooms

This was a very nice stay. Good breakfast options and clean and updated room.

Overall it was descent...When we got there to check in tho our room keys didnt work then got sent to another room and it hadnt been cleaned yet and this was 3 pm in afternoon finally got a room after all that!

Everything was perfect, except the neighbors across the hall. We’re talking in the hallway until midnight off and on. We fell asleep three times and were awoken three times by talking in the hallway.

Nice location with good restaurants nearby.

Clean. Nice facility

Staff were warm and friendly. The beds were comfy and room very clean. Great breakfast of scrambled eggs, sausage, diced potatoes and make your own waffle. Oatmeal, bagels and other continental items all well-maintained by a staff member. I would recommend a slip resistant rug outside the pool area. A baseball team and families were using the pool and the dining area tracking water in the walkway to the elevator. Kids will be kids, but safety first!:)