Booked 3 rooms here for a weekend since we were attending an event next door, my daughters wedding. Tracey, the manager, was top notch! Her attention to our needs were fantastic. This was my daughters wedding weekend and we needed everything to be "perfect" and we couldn't have been more pleased to have chosen this hotel for our stay. Tracey was one of the best hotel managers I have come across. Also, I need to comment on Alisa in House Keeping. With a whole wedding party getting ready in a two bedroom suite I'm sure you could imagine what a mess we made & extras we needed with the salon staff and make up artist preparing for the "big day". We had called House Keeping and Alisa was there in minutes to assist with our needs. If you are looking for accommodations in Downtown Ann Arbor, I highly recommend this hotel. Service, hospitality, breakfast, pool, and location were fantastic!!