Hôtel Mercure Annecy Centre

No one for laggage no room setvice and room was not clean much and even when I put clean my room I found them only fix the bed

I have no idea what I did to offend the receptionist, but I had booked a spacious, quiet, and beautifully clean non-smoking room—yet I was placed in room 206. 1. It is the smallest room in the entire hotel. 2. The room and the bathroom do not match the photos at all! 3. The room smelled strongly of cigarettes, and on the balcony, there was a cup full of cigarette butts from the previous guest! I specifically requested a non-smoking room! 4. I checked in in the middle of the night and asked for a quiet room so I could rest. Instead, I got a room with zero soundproofing! I was forced to listen to conversations and laughter from the guests next door, heels clicking on the floor, and shouting from the street. 5. The room is so tiny that you can barely use the bathroom properly! I was absolutely appalled by room 206. The next day, I decided to stay, and they gave me room 204—a beautiful room in the same hotel!

The hotel is located in the city center. The hotel has everything you need. Friendly staff. Very tasty breakfast.

Like I said before, too terrible.

Good design boutique hotel with very great service.. thank for the nice receptionist that offer us late checkout. Hotel lobby is nicely design and can stay and do some work. Room is abit small but good enough. Design of the room is great and lovely.