Nouvata

Nouvata Reviews

Nouvata

123 Promenade Roger Laroque, Noumea, New CaledoniaView Hotel Details
Nouvata
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1 night

Nouvata Guest Reviews

3.5/5
116 review
Verified reviews
Location4.4
Amenities2.9
Service3.1
Cleanliness3.5
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Positive reviews(88)
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Awesome stay(10)
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Negative reviews(28)
Anonymous User
Budget Room with Sea View
Stayed in Apr 2024
Couples
10 review
2.5/5
Posted on Apr 22, 2024
Well located hotel, but the budget rooms are separated from the main hotel, in a very dirty looking building. The room name is during perfectly the type of room: "budget room". You have to hold there toilet seat to pee because it is not properly assembled, the balcony door could barely open and slide. For the price difference, I recommend the comfort room, that look more decent.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location near the restaurants, the shops and the beach. We sincerely apologize for the inconvenience you experienced during your stay. Please be assured that your concerns have been shared with our maintenance team for immediate attention and resolution. We appreciate your valuable insights as they help us identify areas for improvement. Your comfort is our top priority, and we regret any lapses in meeting your expectations. We are committed to addressing these issues promptly to enhance the overall guest experience. We hope you will consider giving us another opportunity to serve you in the future, allowing us to provide you with the excellent service and stay you deserve. Best Regards, Rachel - Guest Relations, NOUVATA Hotel
Guest User
Comfort Room with Sea View
Stayed in Mar 2024
Friends
1 review
4.0/5
Very Good
Posted on Apr 5, 2024
The hotel is a bit outdated and could do with an upgrade. The rooms are pretty basic, however the rooms are clean. Good location, and nice views across from the sea (if you opt for the sea view rooms). Also good amenities, wifi, a restaurant in site & pool.
Response from Property: Dear Guest, Thank you for your feedback. We are pleased to hear that you enjoyed our convenient location near the beach, restaurants, and shops, as well as our pool facilities. However, we apologize if you found the overall appearance of our facilities to be outdated. Your comments are valuable to us, and we will certainly take them into consideration for future improvements. We are glad you found the rooms clean and enjoyed the nice sea views. It is also reassuring to read that you didn't experience any issues with the Wi-Fi during your stay. We hope to welcome you back soon for an even more enjoyable stay. Best regards, Rachel - Guest Relations, NOUVATA Hotel
Gareth
Budget Room with Sea View
Stayed in Feb 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Feb 25, 2024
Good hotel for the money and much better than expected for the price with the comfort rooms.
Response from Property: Dear Gareth, Thank you for choosing to stay at our hotel and for sharing your feedback about your experience at the Nouvata. Your opinion is highly valued, and we are delighted to learn that you had a pleasant stay with us. It's always heartening to know that we met your expectations, and we are thrilled to learn that you found our hotel to be good value for money. We appreciate your positive rating and hope to welcome you back for another enjoyable stay in the future. Best Regards, Rachel Guest Relations, NOUVATA Hotel
Leticia
Budget Room
Stayed in Jan 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Really loved everything about this place. The location is perfect to go for walls, to the view point or to the beach. Really lovely staff. Great place. Thank you for everything.
Response from Property: Dear Leticia, Thank you so much for your fantastic review! We are thrilled to hear that you loved everything about your stay. It is wonderful to know that our location was ideal for your explorations and that you found our staff to be lovely. Your kind words mean a lot to us, and we appreciate you choosing our hotel. We look forward to welcoming you back for another great experience.Best Regards, Rachel Guest Relations, NOUVATA Hotel
Anonymous User
Comfort Room with Sea View
Stayed in Apr 2024
Couples
10 review
4.0/5
Very Good
Posted on Apr 22, 2024
Good room except the fridge they barely works and does not cool down.
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you had a positive experience overall. However, we sincerely apologize for any inconvenience you experienced with the refrigerator in your room. We understand the importance of having a comfortable and refreshing environment, especially in the warm season in New Caledonia. Your concerns have been escalated to our maintenance team for immediate attention and resolution. We appreciate your patience and understanding in this matter. Rest assured that we are committed to addressing these issues to enhance the overall guest experience. We value your insights, and your feedback will contribute to our ongoing efforts to improve our services. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and comfortable stay. Best Regards, Rachel - Guest Relations, NOUVATA Hotel
Anonymous User
Comfort Room with Sea View
Stayed in Jan 2023
Couples
1 review
3.2/5
Posted on Jan 6, 2023
Although there were always long queues to check in and no air-con at the reception, the staff was friendly and 'try their best' to help us. A few things that we hate about this place: was hard to communicate with the staff on the phone and at reception as only a few of them speak a very low English; they promote free wifi but they only give you 200MB per day and if you want more you need to pay AUD50; the bedroom service is really late (around 5pm), which was very inconvenient for us and the cleaning was average (we preassume that the staff didn't have the right equipment to clean properly: they used brooms instead of vacuums for example). The things we enjoyed: the bedroom was nice and had a fantastic view to the ocean, the swimming pool is beautiful and was clean, the location is perfect. They tried to charge our card twice (at check in and check out) but we have already paid through Trip ahead to our arrival, they might have some issue at their system. We appreciate that Trip responded positively to out complaint anout the wifi issue.
Guest User
Budget Room
Stayed in Jul 2022
Couples
3 review
3.7/5
Posted on Aug 4, 2022
A great budget room for our arrival at 1am. Perfect for a cheap one night stay.
Ban
Budget Room with Sea View
Stayed in Oct 2022
Family
1 review
3.7/5
Posted on Nov 5, 2022
The location is good, the air conditioning is so much noisy, ants & cockroaches are everywhere, we found them in our food, clothes & climb on our bodies. The receptionists are friendly & trying to help, but they don't know what they are doing, we booked a boat through them & we waited in the sun, & the boat didn't show, & when the receptionist contacted him, he said he didn't confirm, & they told me that the T****ou Cultural Center is open during the public holiday, & when we went there with all that long distance, then we found it closed. It seems there they don't have a full clear information for the activities in their New Caledonia's websites. Besides there were drunk scary people sleeping on the street in the area near the hotel.
YinYin陳妍妍
Premium Room With Sea View
Stayed in Apr 2024
Family
4 review
3.5/5
Posted on Apr 27, 2024
Old but good
Response from Property: Dear YinYin陳妍妍,Thank you for sharing your feedback with us, and we appreciate your rating. We are pleased to know that despite finding out hotel dated, you still found your experience satisfactory. Your comments are valuable to us as we strive to maintain and improve our services. Should you have any further suggestions or if there is anything specific we can do to enhance your experience during your next visit, please feel free to let us know. We look forward to welcoming you back and ensuring your stay is even more enjoyable. Best Regards, Rachel - Guest Relations, NOUVATA Hotel
Guest User
Comfort Room
Stayed in Nov 2022
Family
1 review
5.0/5
Outstanding
Posted on Nov 21, 2022
It was great country with very beautiful nature and people.
Anonymous User
Comfort Room with Sea View
Stayed in Sep 2023
Solo travelers
3 review
3.0/5
Posted on Oct 1, 2023
The view wasn't as good as an ocean view. I think it's convenient because there are many restaurants nearby.
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Guest User
Budget Room with Sea View
Stayed in Feb 2024
Couples
2 review
4.2/5
Very Good
Posted on Feb 21, 2024
Very good for a few nights. Beautiful view from the beach side rooms. And several beachside restaurants near the hotel. Be careful, risk of being locked on the balcony if you close the balcony bay window.
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Dunzi
Standard Room
Stayed in Jan 2024
Friends
1 review
4.7/5
Amazing
Posted on Jan 25, 2024
There was no toothbrush, but considering the rank of the room, I was satisfied. All the staff were friendly and took good care of me. The location was very convenient as there were restaurants nearby and a bus stop nearby. I want to go again.
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Response from Property: Dear Dunzi, Thank you so much for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay at our hotel. It is fantastic to read that you appreciated our central location with convenient access to the bus stop, restaurants, and the beach. It is always heartening to know that we met your expectations, and our staff's friendliness contributed to your pleasant stay. Your kind words motivate us to continue providing the best value for our guests. Also, thank you for your observations, we are always looking for improving our services. We look forward to making your stay even more enjoyable during your next visit to Noumea. Best Regards, Rachel Guest Relations, NOUVATA Hotel
今津とみの
Premium Room With Sea View
Stayed in Jan 2024
Couples
3 review
3.0/5
Posted on Jan 14, 2024
I used it as an overnight stay to go to a remote island the next day. There are no amenities other than shampoo and body soap. The location is convenient as it is in the downtown area.
Original TextTranslated by Google
Response from Property: Dear 今津とみの, Thank you for taking the time to share your feedback, and we appreciate you choosing our accommodation for your stay. We appreciate your comments regarding the convenient location of our hotel. We apologize for any inconvenience caused by the lack of certain amenities during your stay. Your input is valuable, and we will use it to improve our services. We hope you would consider staying with us again, and we will strive to make your experience more comfortable and enjoyable. Best regards, Rachel Guest Relations, NOUVATA Hotel
Guest User
Premium Room With Sea View
Stayed in Jan 2024
Friends
5 review
3.2/5
Posted on Mar 1, 2024
There are no amenities and no water. It was inconvenient. However, the view from the room was amazing.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share with us your experience in our property. Also, thank you for your observations, we are always looking for improving our services. We are glad that you enjoyed the amazing view from your room and hope to see you again very soon. Kind Regards,Rachel, Guest Relations, NOUVATA Hotel