Guest User
September 21, 2024
Unfortunately, I can't recommend this hotel (despite the best efforts of the friendly staff). Here's why: - Check-in/room situation was terrible. Our first room had such a terrible smell, we had to head back to reception. After waiting for a second room to be found/prepared, we discovered water leaking from the AC vents in the ceiling (significant enough for the carpet to be sopping wet. Won't post the video here). Another trip down to reception with our luggage and we told them to sort it out while we left our things there, so we could try to actually enjoy some of the afternoon. To their credit they upgraded us to a junior suite, which was nice, but it had its own issues - though no bad smell, thankfully. The hallway had piles of used dishes and take out containers every day which stank. We had to continually ask the staff to clear it. This did nothing to help the constant garbage/sewage./toilet smells leafing up to our room's door. - If you're looking for an actual pool, this hotel doesn't have one. It's a small plunge. - My partner and I both got food poisoning at breakfast. Thankfully, I only tasted a small amount of partner's meal, so my sickness was far less intense. My partner was really sick and bedridden for the last day/night of our trip. The property clearly suffers from maintenance issues. Though both of us getting food poising could just be bad luck, it's hard not to think there's a broader quality/cleanliness/maintenance issue at play. The staff did their best to be helpful and always responded to questions and requests with a smile, which was really appreciated. We would choose a different property if returning to Juan Les Pins.