Apartments in Montreux

The hospitality at Mona hotel is the best we have experienced throughout our trip in Europe, the room has great view and clean. The free mini bar and breakfast was great! We had so much fun with the bike rental hotel provides. The only downside may be the design of the toilet shower is not quite user friendly and they could add more lights in the room. We enjoyed our stay and would return again.

A beautiful hotel on the banks of Lake Geneva, very close to Montreux train station. The lake promenade is just opposite to the hotel and makes for a lovely evening walk. The staff were one of the friendliest and most courteous that we encountered on our travels through Europe. The lovely breakfast was a super start to the day and had everything that one could ask for, including eggs made to order. A couple of supermarkets are there too nearby - Coop and Migros in case one wanted anything. It proved to be an excellent base for us to tour the Lavaux vineyard region. Overall a wonderful stay - strongly recommend.

The services of this hotel are not 4-star. Inexperienced and incompetent staff, customer interaction is completely to be reviewed. Little clarity regarding parking availability, bungling staff in general, with communication problems. When we returned to the hotel at 6:30 p.m., 2 of the 4 rooms in our group had still not been redone--and since the cleaning staff had already finished for the day, we had to keep the rooms that way. Unacceptable in a 4-star hotel. Shortly before midnight, upon our return after dinner we are told that 1 of the 4 keys was not left at the front desk when we left for dinner--we are sure we did leave the key, the key fob is really heavy and no one would keep it in their pocket rather than deposit it at the front desk. After much discussion, we are finally given the spare key with the recommendation not to lose it and with the notice that the lost key will be billed to us. Well, in the morning the key is in its slot, we find out that it was a mistake by the staff who had placed it elsewhere by mistake.... No comment. All this is why I think this hotel does not live up to its 4 stars, despite the fact that the building is wonderful and well renovated and its location superb. We did appreciate the refund of 75.- for each room to make up for the inconveniences. Still, mistakes are understandable, what is not understandable nor excusable is the way we were addressed by the staff (when it was not even our mistake!).

We had a wonderful experience at the Grand Hotel Suisse Majestic. It is across the street from the train station. The check in was flawless and we were able to check in early. We had a room with a balcony which overlooked Lake Geneva. We asked several of the staff for assistance on places to go and directions and they were knowledgeable and helpful to us. They never made us feel rushed as we attempted to convey where we were trying to go. The beds were so comfortable and the room was spacious. The bar and restaurant were busy but we did not eat there as it was a bit pricy. We had breakfast at Fleur des Pains next door which had a wonderful selection of pastry. We would definitely stay here again.

I stayed in 10 hotels during my trip to Switzerland, but this was the only one I had a bad experience with. The main problem was the front desk service. We booked a triple room, but we were given a double bed room. We negotiated with the front desk three times. The first time, they said they would handle it and asked me to wait. After waiting for a long time, no one handled it. The second time, they said they would separate the beds, but it was still not handled. The third time, they said they had a sofa bed (actually they didn't), and asked when it would be handled. The front desk said they didn't know 🤷. Later, the room attendant finally came to separate the beds and helped us add a folding bed. The front desk service is not worthy of a five-star hotel. Other restaurants and environments are good.

The location of The Freddie Mercury Hotel worked well for us. Despite being nearly attached to the Montreux train station, it was set back from the main road and on a quiet street in the centre. Very easy to walk everywhere in Montreux from the hotel. There is underground car parking (EUR25/night and best to request when reserving a room), but the entrance is a bit tight into the car elevator and large cars / vans would have difficulty maneuvering even in the parking garage. The quad room on the 4th floor was very spacious! A large king sized bed, plus two twins, plus a sitting area with two chairs and a small sofa. All felt very clean and like a modern “boutique” style hotel, though the shower room felt slightly too small for 4 people. (The toilet was in a separate room.) We were told there was “no AC but all the rooms are ventilated”, but it stayed cool enough with the metal electronic metal blinds down during the day so we didn’t need the AC. There’s also a desk area along the window…over looking the train tracks. Even number rooms faces the train track and odd number rooms face the lake. The hotel is a new training facility for the nearby hospitality traininig school. Hence, the more reasonable prices in an area where hotel stays can be quite pricey. Despite the “Freddie Mercury” name, it’s really more just some photo history of Freddie on the walls and not much else. Still, the hotel offers a very good value in terms of its quality and main services. Breakfast (EUR18 per adult, EUR9 per child) each morning was served until 10am. Buffet style, nothing fancy, but there was always a good selection of cold meats, cheeses, salads, cereals, yogurt, breads, croissants and whole fresh fruit. Along with hot options of eggs and hashbrowns, plus coffees, juices, and a water refill pump. We had the pleasure of meetimg Mr Zampetti, the hotel manager, and Swift, the front desk manager. Both were very professional and pleasant in sorting out an issue with one of our rooms. We loved the Montreux experience and would definitely stay at the Freddie Mercury hotel the next time we visit…for its quiet yet convenient location, its value for money, and for the courtesy of its staff.

The room is not big or small, and the single room is quite comfortable for one person. There are many windows and the scenery outside the small window is also good. When checking in, Miss Sister also sent a glass of wine, which was very ritual. It was very tired when looking for a hotel, because it was a climb, but it was very easy from the hotel to the pier (downhill), and it was also very good to walk all the way to the lake, and enjoy the scenery along the lake to the pier. The uncle who checked out the next morning was also enthusiastic. In addition to the price is a bit high, it is a good choice.

Family hotel, in a beautiful house, our room had a terrace with a magnificent view of Lake Geneva, very tasty breakfast, with a view of the beautiful lake. Extremely well located, beautiful walk to the center. There is parking. We were very well received by the owner of the hotel. Truly, a different kind of accommodation in Switzerland.

We had a fantastic stay at Hôtel du Grand Lac Excelsior. The first thing that struck us was how helpful and friendly the staff were, nothing was too much trouble for them. The hotel itself was clean, there were areas that possibly could be updated, like the carpets in the corridors, but I'm being picky there really, because it didn't affect our stay, and the overall decoration of the hotel was beautiful. We stayed in a suite and it was perfect for our family of four, it was comfortable, with two bathrooms, a sliding door onto the garden, and it was very cosy. The location is the real drawing point, eating breakfast at a window with views of Lac Léman and mountains was breathtaking, I've never had such a beautiful view when eating before. My 5 year old daughter said it was the 'best day of her life'! High praise from this family, and we can't wait to return!