Waited 15 minutes for someone to open up the front desk for a 1am check in arrival. Then was informed that they had no reservation for the night in my name. Then was also informed they had no available rooms for the night. Very very disappointing after driving two hours from Charlotte. Very very inconvenient for much needed rest for the next days travels. Very very unprofessional and unexpected for a guaranteed online booking from such a national online booking chain. I expect a full, unquestioned refund for such a sad and poor experience encountered as a first for this very experienced traveler. Very disappointing!!!