This was my first time in Crete and booked this hotel because of the great reviews they have online, and it definitely did not disappointed. I arrived quite late and was completely knackered after being 4 hrs in an airplane. On arrival was received by Natasha(receptionist), she collected me from the bus and promptly did my check-in where she informed me that my room had been changed. I have originally booked an normal room with garden view but was upgraded to a ground floor room with direct access to the pool and ocean view, that was a pleasant surprise 😊. The hotel is very well kept, the rooms are spacious, very clean (they are clean daily) and comfortable. They have a variety of options for breakfast and dinner at the rooftop is a must. To be able to eat tasty food with an amazing view. I really enjoyed my stay at the hotel, the facilities are really good but what made the stay even more enjoyable was the staff. They were all so very helpful and polite. Always greeting you with a smile and nothing was too much for them. I do have to say my thanks specially to Natasha, who was so welcoming and helpful during my entire stay, and also to Antonio(the manager), that was so helpful and accommodating when I needed to do a late checkout. Thank you all so much for the lovely experience and hope to return soon!!