Guest User
March 15, 2023
We booked this hotel as "Front Line Heaven" but upon arrival its real name is Almarsa. Be careful with this, as it is hard top find due to fake name. On arrival we didn't have towels, after asking several times, 6 horas later, we got them. The water in the shower was not hot and had not pressure at all, on top the shower head was broken and the water was all around the bathroom. There was only one outlet and when we asked for an extension cord we got one but it was broken. We couldn't power the tv, fridge and our devices at the same time. The room was not properly finished, then you could see the light box. The painting was gone on many walls fue to humidity. There wasn't any hairdryer, even though they advertise It as one of the services you hace with the room. The breakfast was something else, almost everything was finished and when we ordered some bread we got something extremely hard. I guess the worst was the actitude of the receptionist once we reported all the problems, he looks like was not willing to help. Also we were not allowed to pay with credit card.