Holiday Inn Express & Suites Arcadia

The bathroom was dirty, sink, floors, shower and toilet. Tissue dispenser was out of tissues. I wanted a discount and I was told they couldn’t help me, because I booked on *******.

This hotel was very outdated and dirty. Had a mildew smell. We had to relocate to another hotel and were not refunded for one of the nights we did not even stay at the hote.

everything was fine

This is a good hotel to stay at when in Arcadia. It has lots of parking and there are restaurants close by. The staff were amazing and very helpful. The pool is pretty good and we enjoyed it very much. The hotel was pretty busy so the breakfast was a little sp**** as they ran out of some items by the time we got there.

I enjoyed my stay

This hotel is very outdated and amenities are poor. I paid $227 per night for 2 nights and was not worth that. When I checked into the hotel, there were no handicap we got into the room spaces available and the cars parked there had no permits. I asked the hotel if that was a policy to have hangtags and they assured me it was. Then she told me there was a long term guest that the manager let park there for her convenience. That car was not permitted. There were two other spaces with cars parked without permits. I asked how the hotel who enforces this policy and the clerk said "i don't know. We don't". When my wife and I checked in (She has to use a cane to walk), there was one plastic cup for the two of us to use. It had a coffee maker, but two pods to use. One was regular coffee and the other was decaf. The towels we used were tattered and torn on the edges. The breakfast the next morning had no milk, no yogurt, and no cereal. This hotel looked like it was just trying to scape by, by cutting any expense possible. Definitely not what I expect when I stay in an IHG hotel and for the quality of the stay, not at that price. I think IHG needs to really set better policy for the handicap parking, and not provide it as a reward for long term stays. WHO does enforce these rules??

Friendly and helpful staff. Convenient location. A but noisy and very firm beds.

I did not like the fact that the room smelled of smoke ! it was very strong and we are non smokers! I think the app should ask if it will be a smoking or non-smoking room.