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This hotel is amazing value for money. The staff are wonderful, even when some families complained about choice of food for vegans and vegetarians the staff handled it really well. I don’t know what there problem was as there was ample choice in these departments. Some people just like to complain! Quality of food was excellent for both breakfast and dinner. Cleanliness was impeccable throughout the hotel. Great location for what is essentially a private chair lift. The lobby was very relaxing. Would stay again in a heartbeat. Ignore any bad reviews as these are no doubt from people who just love to complain. I cannot find one negative about this hotel and anyone that does needs to have a word with themselves! Also ignore any comments stating this is not for English people as that’s nonsense too!

I just can’t fault this place. We went for New Year and had limited expectations given how good value the package was through Crystal Ski. The owners and staff made it a New Year to remember with a 7 course banquet, flowing wine, amazing hospitality and truly authentic Andorran experience. We were half board and the breakfast and evening meal continued to be of a high standard throughout the week. Nelo, the Head Waiter and his team were attentive and efficient The hotel is a short walk from the gondola and Arinsal Centre. The rooms are comfortable and clean. What more could you want?

Stayed here with my son, 9 YO - 1st Ski trip on the slopes. Lets go from the beginning ... Check in was OK, greeted by someone pretty nice and sensible , they hit you with a tax for staying. No issues with that, they then check you in and point you in the direction of the rooms, we were 5204 - Main building upstairs. Room was comfy and clean, bit tired but we were only using it as a base for sleeping and getting changed so no issues. Had a suite with a jacuzzi in it - One bed, no sofa bed made up, again, no issue, he was always going to crash in the bed with me, albeit, any other 5* would have asked the question when you book a room with 2 beds? ... - Maybe ambitious ... Went for breakfast few bits have a supplement, but not a big deal, I get that the last couple of years have been tough on the industry and its only a couple of Euro's , day 1 all good, no issues, headed up the slope (Gondola is about 2 mins away) wasn't an issue collected tickets and went up. Job done - No hotel issues. Got back day 2 - Went in got changed, enquired about the spa, both of us thought we could do with a little chill in the pool , they then tell you that you can only take kids in between 12-6... Bit of an issue in ski season in my opinion, I asked if there is a way to amend the policy, he had lessons at 12 so was a pain, and we could have gone in before as was no bookings, ultimately refused so booked for 5pm the next day. Went down at 4:55 - given some towels, some flip flops and a reception from the most miserable 2 people I have met in a while... Went in, no issues, 5:58, the 2 happy people from the spa come in and moan that 5-6 of us haven't left, we'd booked till 6 & paid till 6... but clearly the 2 minutes were for exiting... the spa, not for using your hour. No biggy I guess.... But ***, you pay for a pool, then are chased out, I'm not one for taking advantage, however would like to have an hour rather than feel like that's the time I have to be out of the changing rooms. Next day we didn't bother booking it, went out for dinner and then went downstairs to play bowling and arcade games, nice little feature tbf, take some euro coins downstairs. Jacuzzi suite isn't worth it, as it took about 2 hours to fill up and its not great for having a shower in (water leaks off the site) but overall it was a pleasant stay, in both location and the general hotel. No real complaints other than the agreement it doesn't really feel like a 5*, probably a 4* at best ... Would I go back, for convenience, yeah, for the spa, no, but in general it was all ok, probably didn't feel like I got value for the price, but we enjoyed the trip... Fairly busy hotel but I think this is location driven.

We had a weeks skiing in the second week of Jan 2023. The hotel staff were very welcoming and the rooms were clean and spacious vs what we had experienced in other ski resorts. The restaurant food selection is buffet style breakfast and evening meal and the food was amazing, with variety to satisfy everyone's needs, from cold food to hot and salads to roasts. Overall excellent holiday, topped off with some good live entertainment in the bar on an evening. :)

Because the hotel I know you for many years and they received me as a customer I've been, they gave us The hotel is very comfortable and very comfortable. You are a bad fall. The room they gave us was not out hot water and the separate breakfast was for me very expensive 18 e. So I chose to go down one day. I said they were 9 and it wasn't the way. The hotel is very good, but we took time not to go, but I think we'll stop going again, because intermediaries are inefficient, and they'll see who they're picking up to the tontin

The Ushuaia hotel was extremely comfortable, spotlessly clean with a great selection of really good food from the buffet which was different each night. The only minor irritation with the hotel was the bar staff who, all though were fantastic, the service was very slow at busy times. Free ski lockers were provided in the hotel & it was only 1 minute to the lift. I would highly recommend the hotel but a have a few warnings if you are skiing with beginners: If you are booking this is a ”ski in” hotel, beginners will struggle to get down the Blue run to the hotel. I have skied for 30 years & would say that it was a difficult blue & you would have to come down on the chair. I have seen many comments saying Arinsal is a great place for beginners. I totally disagree. There is only one nursery slope, & I appreciate that it was half term, but it was heaving. Beginners we spoke to were bored as the queue wasn't worth 15 seconds of skiing before re-joining the long queue. There is a Green marked on the piste map but even a ski guide said it's really a blue. Pal next door has much better beginner facilities. However, as a beginner to get to the nursery slopes in Pal, you would need to travel on the bus, but only for about 8 minutes. There is a cable car from the top of Arinsal across to Pal, but you would need to ski down Blue's to get to the nursery slopes. Getting back to Arinsal, by the Free Bus or the L5 service, on the day we tried, as my wife is not a confident skier, included an hour wait at the bus stop in Pal as information on times is sketchy at best. Both services do take you back to the Ushuaia though. Intermediate skiers would find the amount of ski school trains in your way annoying. Yes everyone has to learn but, there are simply too many instructors & some classes were 14 strong so you are picking your way around them. I must mention the cleanliness of all facilities on the mountain as they were brilliant. Lunchtime eating was priced reasonably as well in both Arinsal & Pal. Would I go back to the Ushuaia, definitely Would I go back to ski in Arinsal, maybe Would I go back to ski in Pal, yes