Renaissance Arlington Capital View Hotel

Thank you housekeeping for the superior service.

Great hotel!

Hotel is modern and in excellent condition. The staff is very friendly and helpful.

The hotel is centrally located and the rooms are clean and updated. Unfortunately this property markets to large school groups which results in near constant lines for the elevators in the morning and evening, a loud lobby packed with school groups and the sounds of kids running up and down the halls when you are trying to sleep. The high occupancy due to school groups also means no elite upgrades. If this property wants to market to school groups, that’s all well and good but they should consider keeping school groups together on separate floors from regular guests. Unfortunately, I will unlikely be choosing this hotel again, or will at least avoid it during peak tourist season. Again, nice, clean rooms and great beds but just be forewarned about the large number of school groups. I’ve stayed at a lot of hotels before early flights out of DCA and cannot think of a single one that was as overrun with school groups as this one. Maybe it was an abnormal evening, but I’d be surprised.

My experience at the Renaissance Arlington Capital View Hotel was utterly disappointing. I am very frustrated. They are Significant disconnect in customer service and operational management. They overbooked the hotel. My reservation, confirmed for the day, was compromised due to overbooking they made. I don’t know if it’s because I am a woman and polite, but being kind doesn’t help. Despite me being the first, they attended to 8 people who arrived after me, and my issue was resolved more than two hours later. It is deeply concerning that overbooking occurs in a facility meant to cater to travelers and professionals. Such practices are unacceptable, particularly in an establishment designed to provide rest and reliability for those on the move. The very essence of hospitality is compromised when guests, after long journeys or demanding work, are left without the accommodations they have reserved and anticipated. This not only reflects poorly on the hotel’s management and operational ethics but also severely inconveniences the guests who depend on these services for their travel needs. Arriving exhausted from the airport, which I thought that was conveniently close, I expected a swift check-in. Instead, I found myself stranded in the lobby past midnight, waiting for over an hour. The front desk staff, though seemingly empathetic, struggled to rectify the situation. It became apparent that the real issue lay with the management’s inability to handle the predicament. As time ticked away, my frustration and annoyance escalated, particularly given my early morning flight at 4 a.m. What struck me most was the blatant lack of planning and sensitivity towards guests. It seemed the more patient one tried to be, the less urgency was shown by the hotel to solve their self-inflicted problem. This experience has left me with a sour impression of what should have been a reputable stay at the Renaissance Arlington Capital View Hotel, highlighting a significant disconnect in customer service and operational management.

Staff very friendly. Pull out bedding not in room so we needed to call For it and wait. Also only 3 bath towels in room. When you reserve a suite for 4 adults and an infant there should be more. However, convenient to airport and very comfortable.

Our family was in DC for the burial of a family member in Arlington National Cemetery. You can’t beat the location of this hotel in proximity to Reagan International and the cemetery. It’s also a short ride to most of the DC attractions. Food was great at the restaurant, although a little on the pricey side. We had a special family dinner in a separate room the last night we were there and the hotel was very accommodating. The room was clean and the bed was comfortable. The staff at the front desk were very helpful. One small issue with no valet later at night was disappointing to us when we returned just before 10pm to find no one outside to valet our car and the front desk letting us know that they went home for the night. There’s the different between a 4 and a 5 star experience.