Hotel Ristorante San Carlo

There was a wedding on, so the staff were clearly overstretched. One of our rooms was not ready , we had to wait quite a while for it to be cleaned. They did give us a drink to apologise , but my main issue is room security. We were in bed, when another guest came into our room ! I don’t know who was more shocked , us or the gentleman!!. He quickly apologised and left . I am horrified that someone else was given a key to our room !!! I raised this with the manager in the morning, but he did not appear shocked or even apologise. The views are amazing, rooms mediocre, parking tight and limited. Would not return . There are better hotels

My husband and I stayed here for six days in June and we’d booked a suite designed for three people to give us a bit more space but were very disappointed. Pros: Good view over the lake. Staff helpful. Comfortable bed. Breakfast adequate. Cons: Car parking - available for approximately 8 cars and a nigh**are to use during restaurant hours as more often than not on returning from a trip out (nothing to keep you at hotel) the car park was full of cars from people using the restaurant. The seating area in room - the put-you-up bed was used as the settee and was extremely uncomfortable to sit on as you had to be in a semi prone position to use and was hard to sit on, also, its positioning within the room was such that the lake views couldn't be seen. The balcony - was smaller than expected and certainly would not have been able to accommodate more than two people. It had stylish looking furniture but once again extremely uncomfortable to sit on for more than five minutes. The Bedroom- Had a large mirror running the width of the room over the bedhead. It was impressive and stylish to look at but totally impractical, for anything other than checking your hair, if you were wanting to get a full-length view of yourself, you’d have to climb on the bed and bounce. The Bathroom – Shower over bath with no curtain, so constantly worrying that you’d flood the bathroom. Bath had jacuzzi outlets that didn't work. Just one small shelf for toiletries etc. Sink riser plug stuck in open position so unable to run a bowl of water for shaving etc so lots of small bits and pieces that do not represent the price tag of this room. Tv only available to watch in the bedroom so if there were three of you and you fancied catching up on the news, you’d all have to sit on the bed. All style and no comfort.