I'll start with the mad and bad aspects: when we arrived, it was 25C and forecast to get even warmer the next day (it did). The hotel description says all rooms are air-conditioned. Well....yes....but only if the A/C is actually turned on. The reception staff laughed and said Accor policy is no A/C until June (***!) and, sorry, they had no fans. So a sweltering night, trying to ignore the screaming, shouting and loud music from the inevitable youth gangs that congregate nearby. The next day, the wonderful Chef de Reception, Marjorie Albertier, managed to get the A/C turned on. So, yes, it can be done: and this isn't my first experience of Accor group hotels deciding that the guests can expire from the heat because ”it isn't June yet”. If I were to stay here again, I'd contact them in advance and ask if the A/C is indeed switched on (and do it via email so they can't deny it) Right, the good stuff: the room was clean, everything worked, the bed was comfy, the breakfast was good (more than adequate choice for the vast majority of people) and the staff can 'validate' the car park ticket for you (not free, but at least you don't have to mess with the machine). Excellent location, a short walk into the centre of Arras. Best place to park in the Centre European, approach from either the Place du Marechal Foch (which has a one-way system to make it easy) or the Bd Carnot (aim for the 'centre lane' to enter the parking - Google Street View is your friend). When we were there, if you're prepared to use the lowest levels, there's ample parking spaces, and a lift. Summary: good hotel if the A/C is switched on and working, but lots of external noise means it's miserable if not
45 Reviews