Arrow Mill- Brunning and Price

A lovely place to stay for rest, good food and drinks. A building with lots of character and history surrounding the ‘Arrow Mill’ tale. The rooms are decorated with taste and all details are dealt with, comfy beds great bathrooms with showers, (we actually had a great ‘rainfall walk-in shower as well as a roll top bath), all seem to be top spec. All staff are courteous and friendly, making you feel special and welcome. The food available here is mainly classics and comfort food. All very tasty and with generous portions. There is huge bar and lots of lounge space to sit in comfort, even log fires to get you toasty.

We went here with some family during the air show, food was excellent and came out very quickly even tho they were very busy, the waitress Sophie was lovely and was running around but also made sure that we were enjoying our food, i will be recommending this to my friends.

Having stayed here on a previous 2 occasions, we were looking forward to this visit. Having arrived around 3.30pm, we checked in with the manager £185 for one night without breakfast. We were given an upgrade to Superior which was welcoming. We had stayed in this room a couple of years back when we found a lot of heavy stains on the underside of the bed runner…these stains are still there. Apart from 2 very sour apples near the coffee tray, there was nothing else. No tea bags and only one coffee cup. We immediately went downstairs where despite it being so busy we managed to get a table for lunch. We tried to order one of the guest ales to be told that there was none available due to the staff not having the time to change the barrels. The London pride was warm and flat. The Sunday roast was very underwhelming. All roast potatoes had been cooked hours earlier and had been kept barely warm. They were hard and virtually inedible. The Yorkshire was Soggy and nearly cold. The pigs in blankets and the cauliflower cheese had obviously been cooked earlier and an attempt to keep them warm had dried everything out. To top it all, everything came out on very cold plates. The young waiter looked embarrassed when we informed him. Later on that evening we tried to get some snacks or sandwiches to be told that there was nothing available and the kitchen was closed. My wife enjoyed her smoked salmon and scrambled egg at breakfast. I had the full English which again had pre cooked bacon, black pudding and 1 very small sausage, all of which had dried out. Very disappointed compared to our previous visits. We were told that they were busier than usual and had staff shortages. I fail to see why a hotel guest should have to put up with this type of service for these reasons especially when we have paid approx £270 in total for the privilege. The bedroom apart from the comments above is lovely and the outside settings perfect. It is such a shame that our visit was ruined by the level of service as described.

Absolutely wonderful. Ella served us and was very attentive. Food was delicious. Plenty of choices for everyone’s pallet. We will definitely be back. Loved the wines too. Not to mention the flavoured gins and deserts Ella suggested we try!

Went for coffee and cake after a walk. Coffee was in a take away cup as we were told to wait rather than bring the drinks out! Asked for cake but haven’t got any ! Not very good when this is advertised as coffee and cake. Seemed the manager was stressed and didn’t really interact with customers. Other places that are better nearby which is a shame.

We haven’t been here for a while as trying to explore other local places to have a catch up. This was a much needed and very relaxed catch up with friends. Although it was not busy service and food where excellent. Could not fault anything. Glad we went back. Will go again, soon

I eat in this restaurant every month and I am never disappointed. The staff are engaging and courteous. The food is gastro pub plus plus. The portions are good and the menu changes regularly. I am always happy to eat in this restaurant. I’m happy to entertain guests there.

I have never visited before but historical this was always THE place to visit. What a disappointment. From the rude and indifferent man who took us to the table to the poor food I ordered the crispy shredded lamb on flatbread. I had three small and chewy pieces of lamb. Not at all crispy with white fat round the edges We waited and waited to pay the bill. The man on the next table went to search for someone to pay Are they trading on the location. Which is beautiful. I would expect more. Certainly the customer care

This is my 2nd stay at the Arrow Mill. The rooms are a perfect size with large bathrooms. Very welcoming and friendly staff who are also extremely accommodating. The food was excellent and the breakfast options are great and I would definitely recommend the full English!