Overall, a clean and comfortable hotel. I haven't stayed there in a couple of years, but I did notice an overall decline in the condition of the hotel and service. My room was clean; however, the toilet constantly ran and the shower was constantly dripping (wasted water). I mentioned that my room needed maintenance when I checked out. Hopefully the staff followed up. I arrived late to the hotel due to flight delays. I tried numerous times to get the mobile key on my phone via the app, but it kept showing ”preparing your mobile room key” - never got it. Upon check-in, I wanted to get a glass of wine to relax in my room while I unpacked. No bartender to be found, until I went to the front desk and asked for them to find him/her. There were others waiting for service, as well. On the last morning of my stay, I contacted the front desk to ask for a ”late” (30 minutes later) check out. Check out time is 12:00 noon, but I asked if I could check out at 12:30 instead, as I was attending a conference that was wrapping up at noon. I was hoping to keep my bag in the room, so that I could change quickly in my room before catching a flight home. I was told no.... ”If I do it for you, everyone else will want to do it.” Wow, what an unprofessional response. I didn't think 30 minutes would be so disruptive to the flow of housekeeping. The staff is generally pleasant and professional, aside from my brief conversation with the front desk asking for a later checkout time. I stay at this because it's convenient for my conference attendance, but I'm disappointed with my most recent experience and stay, here. Generally, not Marriott standards.
Excellent
102 Reviews