Hilton Garden Inn Dulles North

How prompted the shuttle was to pick me up at the airport. I really was impressed with the fact that I could check in with an early arrival time.

Shower, bathroom very dated and small. Shower tile, door sweep dirty looking. Bed not as firm at I'm used to. Might be great for those that prefer softer mattresses. Breakfast not included, but reasonably priced, good.

All is fine

Simple place to stay

(1) My biggest beef is with the hotel free shuttle service which is the reason I chose to stay at this property. They advertise being 10 minutes away from IAD — no way. They are at least 20 and it depends on the traffic, could be more. Why does this matter? Because after flying all night without sleep, and arriving at 7 am at Dulles, and paying for an extra night so I could check in early, I waited in the cold windy weather for an hour and a half for a pick-up. I called the hotel 3 times to ask where the shuttle was. They gave me the run-a-round. That they had called the driver and he would call me when approaching the airport. No one called. On top of that, I had twisted my knee and it was painful to walk and pull two pieces of luggage from Baggage across rhe street to the shuttle waiting area so I was in pain. Even the Marriott shuttle driver actually got out of his shuttle and asked about me. He said “you’ve been here for a while, where are you going, who are you waiting on?” He just shook his head. Might not seem like a big deal to you readers, but as a senior traveling alone for a family emergency, I was feeling sick by the time I got to the hotel. If my knee wasn’t bothering me, I would have pulled my luggage to the cab area and taken a taxi over. When i arrived at the hotel, I asked to see the manager (first person I called) but he had left “an hour ago.” I told the front desk, they should comp my room and just allow early check in. That was ignored and I was too tired to press it. (2) My room was freezing — 67 degrees. Why keep the AC on when it is 40 degrees outside? The thermostat did not have a control button for heat or AC so I had to turn it on 85 and it literally took 2 hours to warm up. When you are chilled already, it was not pleasant, and I just got in bed with my clothes on and covered up. (3) The website indicates they have a restaurant —no. They have an open area that looks like the Hampton Inn’s breakfast area but with a bar. I figured they had room service - no, not really. So if you check in early and feel sick, you can’t order breakfast delivery: Also it is limited to certain hours that I missed. I ended up walking to Starbucks (with my bad knee screaming at me). I got coffee, a sandwich, and a breakfast item for the next day so I would not have to go out in the cold again. The next day, after sleeping, I walked to the Shell station/7-11, nearby, and got another sandwich and chips and stuff for dinner. Following day my son picked me up. I’m glad thise facilities are close as the hotel menu is limited. But they do have a bar for “adult drinks.” (3) the room itself needs updating — it’s tired looking. The shower was so high I could not reach it to adjust it. I am campaigning for Hilton to replace all their showers with detachable shower wands so women can clean our “nether regions.” (4) I would never stay here again. Lesson: do more homework about hotel properties. Read the fi

The rooms need renovation

Placed in a room that was being renovated or was soon to be renovated - next stay we hope to be back on the 5th floor

Mediocre room, inattentive bartender, over priced breakfast definitely not worth the price!!!! What good is being a diamond member and spending my money with Hilton to be treated this way!! This is not the Hilton standard

Very convenient