The hotel was nice and the room was clean/comfortable. However, when I arrived they upgraded the room without my knowledge. I booked a room for 2 adults with 2 beds (we have 2 children, age 5 and 2). The associate upgraded the room to 1 king sized bed. When I asked about the room having only 1 bed I was informed that the staff upgraded the room for free. The upgrade was added on to the pet fee, which is paid separate. I only realized we paid for the upgrade later after we were already charged. The staff should not upgrade the room and charge the customer.