Residence Inn Asheville Biltmore

We reserved a one bedroom queen suite, but the day before we left, I got a call that they were moving us into a king studio because the one bedroom suites were “oversold.” There must have been a chemical that they used in cleaning the room because I started to cough almost as soon as I got the room and also developed a red rash on my neck after lying on the floor on my yoga mat to meditate. My husband thought that the king bed was very uncomfortable and even though I had asked for two extra foam pillows, none were provided. The person at the desk was rude when my husband asked if he could get me a tea bag from the breakfast area. He said that they were $1300 over budget and that “he could be fired” if he let my husband take a tea bag. We have an EV and there was no charging stations in the parking lot. Lighting was poor in the room, and the only bright spot were nice staff members at breakfast. Trust me that we will not be staying here on future trips to Asheville.

Perfect location for the Bil**ore Estate and local businesses

All was good except upon arrival we were told there were no more rooms available like we had reserved and were told we'd be given a handicapped room. It was ok except the bed seemed basically like a mattress on the floor, but it was comfortable enough so that wasn't a big deal.

To begin with, only one elevator was working... it took 5 minutes to get up or down. There was no hot water, they said they didnt know when it would be fixed. The wall thermostat wasnt working, it was freezing in the room... probably wont stay in that Springhill again.

We had a nice visit. Felt very safe and it clean and staff was very helpful.

This hotel looks like someone’s mansion and they’ve invited you to stay. You learn who should and shouldn’t be invited to stay in your home by the way they treat their accommodations and the host. Each room is like a fully functional apar**ent and I loved it! My 3 little pups and I stayed here 5-19 November 2023 and had the most wonderful stay. The staff are very friendly and accommodating. Our room was extremely clean, comfortable, and welcoming. We were close enough to the elevator and the stairs to make potty breaks very quick & easy. The entrances to the hotel can be a bit tricky with bags and pups in tow, but the hotel staff did help when and where they could. Only one elevator and only one level entrance to roll things in, so if you aren’t lucky enough to get parking close to that entrance, you’re likely going to break a sweat, no matter how cool it is outside. The pet walk/relief areas were VERY dark at sunset. I did suggest to the hotel staff to install at least some ground level lights at the base of the building that aim away from the room windows at that level to provide more light. My little flashlight wasn’t enough to feel comfortable in the darkness, especially knowing there are black bears out there. I must say too, it is absolutely infuriating that some pet owners feel like they don’t need to clean up after their pets. They ruin it for everyone else. I stepped in 💩 twice!! The leaves on ground were fairly thick because of the season, so it was hard to…

Quiet, comfortable, and clean

Great location for walking to restaurants.

I liked that it was a mini apar**ent with great amenities. The staff were knowledgeable and friendly.