This was our second visit to the this particular hotel and it was just as wonderful as our first. Staff were wonderful! Rooms and common areas were extremely clean! We stopped by the desk one afternoon to get some information on what to do and where to eat, we were introduced to the GM who gave us a TON of wonderful information on hiking as well as restaurants in the area, he was so friendly and personable. Next time we come to Asheville, this will be our hotel.