Holiday Inn Express & Suites Richmond North Ashland

Good hotel! Would recommend - service was good rooms were clean.

Friendly and clean

Room was unclean and run down. Remote didn't work. Staff not present. Could eat breakfast because there were no plates, no cups. Staff not prepared for the number of guests. Pay a little more and stay elsewhere. It's in desperate need of a renovation. Bed was uncomfortable. Barely slept.

Check in was very friendly and helpful. Room was comfortable and clean. Enjoyed our night stay. We enjoyed a quick walk over to Cracker Barrel for dinner.

Customer service was really great.

The staff was very friendly. The hot tub was very cold. Unable to use the hot tub it was so cold. The reason I booked this hotel was forbthe pool and hot tub. Broken drywall rust stains on the window sill. Bathroom door has water damage. Not stains but damage. TV remote not working. Lobby/ grounds very clean.

I’m not sure how anyone could rate this hotel high at all. My husband and I stayed one night as we traveled along I95. We had room 168: * Toilet was toddler height, literally 12” high * The caulking around the toilet on the floor looked like it was done by a toddler with a paint brush * The tubs faucet was not on correctly, it was crooked and not flush or even close to parallel to the tub wall… crooked and gaping. * The liquid hand soap near the bathroom sink was half-bolted 6 feet high on the wall, and was literally falling off the wall. The soap containers aren’t supposed to be removable but it was so broken they were easily removed so I put them on the counter. * The wall moulding next to the tub was crumbling * Maintenace (in name only) must have had to paint part of the bedroom wall that’s across from the window, but it was not the same color as the rest of the bedroom so the top half of the wall matched the room, and the bottom half was painted off white. They probably said “good enough” based on what I had already seen in the bathroom. * Mini fridge was cold when we got there so we put our food from our cooler in it, and when we opened the fridge in the morning, the fridge and our food was room temp. So we had to throw our food out. * Window view is of the indoor pool, so weird * Bathroom fan which shares the bathroom light switch sounded like a 727 jet. Thankful that we had a nightlight in our suitcase so at night we did not have to wake each other with the sounds of a jet starting up. * AC unit also sounded like a 727 every time it turned on overnight…we cranked up our white noise app on our phone * Toilet paper was stuffed in the peep hole * Only thing going for it was comfy bed, high water pressure in shower and bfast Will never ever stay here again… we way overpaid given the condition of this hotel.

This was the best continental breakfast I’ve had in a while. Staff was very attentive and the food tasted great and fresh

Needs a deep cleaning. Shower head in room 171 has black mold. Vent in bathroom is horribly loud and filthy. Beds were comfortable and clean.