Quality Inn & Suites Ashland Near Kings Dominion

I had to pay for this room again, myself. The hotel cancelled the reservation because your company never paid them. I was charged twice for the same room! That’s a rip off! You owe me my money back since you never paid the hotel and I had to pay them AGAIN! This is the 2nd time I had issues with your company. I will be reporting you for fraudulent activities.

Overall our stay overnight here was pretty close to excellent with one exception, the bathroom. It wasn't that it was not clean, it was very clean. There were 3 bathroom issues and the first one is one that drives me crazy and the reason for the 3 star review. The tub doesn't drain quickly. The result as you can imagine is standing in 3 inches of dirty water. I really hate that. The other issues in the bathroom were that the toilet had to be flushed more than once (drain related, I guess) and the shampoo had already been used. Other than those issues, the hotel deserves 5 stars. The whole property is very clean, the beds were very comfortable. We had a great sleep after being on the road for 12 hours. The a.c. unit was super quiet. It's obvious that the staff works hard to make this a nice hotel nice for us visitors but someone has to address the drain issue in room 224.

First the good…..Excellent location, easy off/on I-95. Many restaurants in the area to grab a quick bite and multiple gas stations as well. This is a wonderful choice if you are traveling with your pets as most hotels are now charging a $50 and more per night “pet fee” (which IMHO is crazy as they provide absolutely nothing to your pet), the fee here (for now) is a much more reasonable $15. We didn’t stay for breakfast so can’t say how that is, it starts at 630am and we had to get back on the road. The sheets and towels were soft and nice, unexpected bonus. Area felt safe, no shady people hanging around. Now the bad…..property could definitely stand to have better maintenance, it was somewhat on the shabby side. We were in a room that while clean had a toilet that kept running and running. Almost everything is painted an unfortunate shade of Battleship gray which I think was supposed to come off as chic but it is very dreary. The hallway was dark and needs better lighting. The young man at the front desk was pleasant but noticeably absent, it would be good from a security standpoint to have someone at the front desk so no one can just walk in without being noticed. My husband killed a bug in the bathroom (may have been a small roach). The automated door to enter lobby was broken. That having been said we would stay here again as pet fee is fair for now and the location is great. We travel south frequently and have definitely stayed at places that were much, much worse.

Very clean. Good showers

The entrance door was completely broken it was a sliding door so you had to physically pry it open with your finger tips to even get inside , while inside the front desk personal were non existent I had to call the hotel to even get someone to come check me in. The elevator smelled so bad like sewage i took the stairs the entire time which i cant say the same for my father inlaw hes in a wheel chair so he had no choice but to suffer out the smell. The reason why we book Choice Hotels is because of the amenities of the free breakfast in the morning and it was suppose to start at 630am and at 7am there was still no hotel staff so we just had to pry our finger tips into thw sliding door to get out and leave as we had a long drive. I couldnt even check out properly because once again there was no one at the front desk. Very very disappointing

Initial general impression was it *was* a nicely renovated property maybe 10 years ago: things look relatively recent, but not well maintained. Elevator REEKED of machine oil (??). I went into my room and found the bathroom floor looked dirty (despite tile that camouflages dirt, I could still see it was dirty). So I dampened a little toilet paper and wiped it up…it appeared to be dried period blood. If THAT didn’t get cleaned between guests, what ELSE didn’t? I was exhausted, so I dragged all my stuff back downstairs and asked for a clean room. I was placed in another room that appeared less frequently used. Sheets and towels seem crisp and clean. Carpet has a gross looking stain, but I tossed a towel over it. The rest was good enough to sleep in for the night. I stayed 3 nights (out busy all day long, too tired to deal with moving to a new hotel). Breakfast was…meh. Most packaged foods (yogurt, bagel & cream cheese, cereal) seemed fine (the packaged danish was hard and stale). They serve sausage and scrambled eggs each morning. I took a bite of a sausage link and boy did I regret it. I think the sausages are the same ones they put out the day before, or they are overheating them, or something; it was…too hard. And dry. The eggs would be hard to recycle day after day, so they seemed safe, although those eggs were clearly not fresh from a shell, but safe and edible. I was going to try a waffle but there was a small roach scampering around under the iron. Won’t stay again.

Comfortable beds and close to I 95

About what you would expect for a Quality Inn. .Basic, but adequate

Very comfortable and clean place to stay. Room was very nice and smelled fresh. Will definitely stay here again soon. Good price.