Guest User
February 15, 2024
It was horrible! When I call around noon about bowling, because I read that you cannot make a reservation online and when you check in that everything is full, I want to ask if that is really the case. They told me by phone that it is not busy this weekend and that there is free space for bowling. and even if it will be full they will find another solution, so yesterday we arrived, of course we want to go bowling can't is full, the next day Sunday it is also full. Massage is also not possible, everything is reserved. We were not the only ones, there was also a family with 2 children, lady, I think the manager or something (a little older short hair with glasses) very rude she told them - full is full, you are out of luck. What kind of answer is that? The children's father wanted money back because there was really nothing to do with kidere. They pay almost 700 e for a weekend with children and they can't do anything because there is no place, but they pay for it?! Manager says she only has six places to bowl and what? In the evening I ask again what solution they have, because when I call this is what they told me on the phone, she says she can't do anything! If I knew, I would never come here. At Preston Palace there are four places and everyone can go bowling, even on weekends there is never such a problem. I'm so disappointed it really was a waste of money. We drive 200 km just to go to the pool? really, if you don't want a bad experience, don't go here, choose another hotel where they are going to treat you like you deserved.
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