To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.5
Cleanliness4.8
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All reviews(61)
Positive reviews(57)
Reviews with photos/video(18)
Awesome stay(17)
Awesome rooms(16)
Delicious breakfast(12)
Great location(11)
Clean and tidy(7)
Friendly staff(7)
Awesome amenities(4)
Negative reviews(4)
Guest User
Standard Twin Room
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 16, 2025
We really enjoyed stay. Breakfast was excellent, room was specious and it was ideally located.
Response from Property: Dear Guest! Thank you for choosing our hotel and your positive feedback! Looking forward to see you again in Ramada! Best regards, Ramada by Wyndham Astana team
Avinash
Standard Queen Room
Stayed in Sep 2024
Business travelers
4 review
4.2/5
Very Good
Posted on Sep 7, 2024
Yes normal stay
Galina Baikal
Queen Room - Disability Access
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Great hotel, very cozy rooms, helpful staff. Large selection of dishes for breakfast
The location is also excellent, a taxi ride to the city center took ~ 15 minutes. You can walk from the hotel to the embankment🤗
Original TextTranslated by Google
Response from Property: Уважаемая Галина,Спасибо за ваш отзыв! Мы очень рады, что вам понравился отель, комфорт номеров и обслуживание. Ваши слова о расположении также приятны, мы стремимся сделать ваше пребывание максимально удобным. Будем рады снова видеть вас!С уважением,Команда Отеля Ramada by Wyndham Astana
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Guest User
Standard Queen Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Very good, the room is new and clean, the location is quiet and safe, the electronic screen at the door marking checked in and do not disturb is very innovative, and the breakfast is especially delicious! I like it very much!
Original TextTranslated by Google
Response from Property: Thank you for your kind feedback! We're delighted to hear that you enjoyed the clean and new rooms, the quiet and safe location, and our innovative "Do Not Disturb" electronic sign. We're also pleased that you liked our breakfast. We look forward to welcoming you again!Best regards,Ramada by Wyndham Astana Team
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Guest User
Junior King Suite
Stayed in Sep 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Sep 26, 2024
This is my Nth stay. I always stay in this hotel every time I come to Astana on business. The hotel facilities are new and beautiful. The rooms are large and warmly decorated. The staff has a good service attitude.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your continued loyalty and for sharing your wonderful experience! We’re delighted to hear that you choose to stay with us each time you visit Astana for business. It’s great to know that you appreciate our modern facilities, spacious rooms, and warm decor, as well as the excellent service from our staff. We look forward to welcoming you back on your next visit!Best regards,The Team at Ramada by Wyndham Astana
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Guest User
King Room - Non-Smoking
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
Good day! Excellent hotel. Very polite and helpful staff. Clean. Convenient location. Breakfasts are quite decent. I will definitely stay here again on my next trips!!
I have just one small question: when a room is booked for two, why is there only one bathrobe in the room?)))
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Michael
Standard Twin Room
Stayed in Aug 2024
Business travelers
39 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room is nice, the area is nice and open, there are free bikes available, I like this city
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed the room, the open surroundings, and the convenience of our location. We're also glad you liked the complimentary bicycles and the city itself. We look forward to welcoming you back again!Best regards,The team at Ramada by Wyndham Astana
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Guest User
Standard Queen Room
Stayed in Oct 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jan 3, 2025
High cost performance, clean and comfortable room
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're glad to hear that you found our hotel to be great value for money and that you enjoyed the cleanliness and comfort of the room. We look forward to welcoming you again!Best regards,Команда Отеля Ramada by Wyndham Astana
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novoxq1984
Standard Queen Room
Stayed in Jan 2025
Business travelers
11 review
5.0/5
Outstanding
Posted on Jan 18, 2025
The room is clean and well-equipped. There is also a swimming pool and sauna. The hotel is very historic and was renovated in 2021. The room also has a small balcony and the breakfast is also good.
Original TextTranslated by Google
Response from Property: Dear Guest! We are really happy to make your trip satisfying and comfortable! Thank you for your positive rating of the hotel! Looking forward to see you again in Ramada! Best regards, Ramada by Wyndham Astana team
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Kayt 14.11.
Standard Queen Room
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Nov 13, 2024
The rooms are clean, with excellent linen, comfortable pillows and a blanket. The bathroom has all the necessary accessories. The towels are clean. The breakfast is a buffet, quite varied. There is a cook, but one day we had to wait a long time for him to come out) the hotel mainly accommodates foreigners, but at least when we were there. I recommend it!
Original TextTranslated by Google
Response from Property: Спасибо за ваш отзыв! Мы рады, что вам понравились чистота номеров, удобное белье, а также разнообразие завтрака. Приносим извинения за задержку с поваром в один из дней — мы обязательно примем это к сведению для улучшения сервиса. Будем рады приветствовать вас снова!С наилучшими пожеланиями,Команда Отеля Ramada by Wyndham Astana
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Сангаджиев Исен
Standard Twin Room
Stayed in Dec 2024
Business travelers
28 review
4.7/5
Amazing
Posted on Dec 12, 2024
Normal, hotel. Good breakfast, good fitness room. The room is cozy and warm, I recommend
Original TextTranslated by Google
Response from Property: Уважаемый Исен,Спасибо за ваш отзыв! Мы рады, что вам понравились завтрак, фитнес-зал и номер. Будем рады видеть вас снова!С уважением,Команда Отеля Ramada by Wyndham Astana
LiwenSusie
Standard Twin Room
Stayed in Oct 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Oct 23, 2024
The room is a little small and a little noisy near the road, but I am generally satisfied with the rest. The breakfast suits my taste
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us.We appreciate your comments regarding the size of the room and the noise from the road. We understand that a quiet environment is essential for a comfortable stay, and we will take your input into account as we continue to improve our services.We are glad to hear that you were satisfied with the breakfast and that it met your taste preferences. Our team works hard to provide a variety of options to cater to our guests' needs.Thank you once again for your feedback, and we hope to welcome you back in the future for an even better experience.Best regards,Ramada by Wyndham Astana Team
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Anonymous User
Standard Queen Room
Stayed in Oct 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Oct 18, 2024
We changed 4 hotels in total this time, and this one is the best. The breakfast is very rich, the guy at the front desk speaks fluent English, there is a super large park nearby, not to mention the environment and hygiene, which are up to the standards of world chain hotels.
Original TextTranslated by Google
Response from Property: Thank you for your wonderful feedback!We are thrilled to hear that you enjoyed your stay with us and found our breakfast selection to be rich and satisfying. It's great to know that our front desk staff's English proficiency made your experience even better. We take pride in maintaining high standards of cleanliness and creating a pleasant environment for our guests.We hope to welcome you back in the future!Best regards,Ramada by Wyndham Astana Team
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SERGEI
Standard Queen Room
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Oct 19, 2024
Overall everything is great, there are a couple of little things that are worth paying attention to
Original TextTranslated by Google
Response from Property: Уважаемый Сергей,Спасибо за ваш отзыв!Мы рады слышать, что в целом ваш опыт был отличным. Мы также ценим ваше внимание к мелочам, которые требуют улучшения, и будем рады узнать о них подробнее. Обратная связь от гостей очень важна для нас и помогает улучшать наши услуги, чтобы обеспечить еще более комфортное пребывание.Еще раз благодарим вас за ваши комментарии. Мы с нетерпением ждем возможности вновь приветствовать вас у нас!С уважением,Команда Отеля Ramada by Wyndham Astana
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Luviarra
Junior King Suite
Stayed in Oct 2024
Business travelers
7 review
1.0/5
Posted on Oct 13, 2024
After we checked in, the door was opened in the middle of the night because of the hotel staff's problem. We were awakened. The hotel staff handled the problem very unprofessionally. They even asked us why we were in this room and asked us to go downstairs. The next morning when we went to have breakfast, they said our room did not include breakfast and asked us to go to the front desk again. It was a waste of our time. It was clearly written on the reservation. I will never book this hotel or this brand of hotel again.