Anonymous User
March 27, 2024
A disappointing stay
First of all, the employees repeatedly charged the room fee and gave inconsistent descriptions of the money (fortunately, Ctrip customer service actively communicated and praised it!) Secondly, the room facilities were not very new and the cleanliness was average (as shown in the picture). When communicating with the hotel about the above issues, the hotel staff's attitude is generally after getting angry. Only with the attitude of solving the problem, I gave breakfast as a gift. Anyway, it is not particularly recommended.
We should focus on praising Ctrip's customer service for being very efficient, actively solving problems, and refunding taxes and fees.
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