The St. Regis Atlanta

This was the worst hotel experience I've ever had. I feel there are problems with the hotel management; for a hotel in this price range, the service details are far from satisfactory. This is my subjective opinion. Now, let me describe the objective situation. On the first day, there was no staff at the front desk during check-in. I could only hear people chatting in a small room at the back. I said "hello," but no one responded. After waiting 3-5 minutes, a lady finally came out of the small room to check in. Upon entering the room, I noticed strange noises in the bedroom and bathroom. There was a low electrical hum from the control panel, and a louder rattling sound from the ceiling above the sink. This would definitely affect my sleep at night, so I called bulger service to explain the noises and hoped they could handle it. After 30 minutes with no response, I couldn't help but go directly to the front desk to complain, requesting a quick resolution or a room change. They refused and were rude and dismissive. I then asked to see the manager. Duty told me the manager was busy, and I had to go out, so I politely expressed my strong dissatisfaction and left the hotel. When I returned around 10 PM, the strange noises stopped, and the night passed without incident. However, the next day, something bizarre happened. Around 3 AM, I was suddenly woken up by a noise and found the curtains opening automatically (making a rustling sound), and all the lights in the house turning on automatically, making the room brightly lit. I went to the living room and found the same thing. At the same time, the strange noises from the first day of check-in reappeared. I couldn't sleep until the morning because I had to drive to the airport myself and didn't have the energy to deal with the hotel. I just handed over the keys to the front desk and left. I wrote all this so carefully so that more people can avoid this pitfall.

The bath water is too small, everything else is very good