Not great. The only great thing about this hotel is Maria and Omar. Location is not great, away from the main area. Biggest issue is no one explained anything about the resort when we checked in.We couldn't even use the elevator as so different to what we are used to. once it was explained it was easy. We arrived in the evening and no welcome pack in the room. No one showed us where the food shops were so we only had a pack of coffee in the room. No bottled water etc. We had to ask for advice on how to get anywhere and that was where Maria and Omar came to our aid. Went to get a drink from the bar this evening, Around 8 40pm and discovered it was closed 😡😡😡😡. So nothing in the area close by and the restaurant and bar shut. I realise it's not the height of the season but we are still paying guests. Normally in hotels when a bar is closed the night porter can serve drinks and snacks. On a positive note our room is great. But not much good having self catering facilities if you can't buy the food etc. TV not great either,no proper channels to watch films or dramas. No smart TV to watch netflix either especially when there is nothing else to do in the evening. Sorry but we will definitely not be recommending the flagship. Well done though Maria and Omar for all the great advice.