City Lodge Accommodation

This is best hotel in KL good location 24 hr service food also good people also help full but if some one search hotel in k la plz tray one this hotel this is best hotel

Overall good value for money, but the bedsheet are old and dirty and there is no sound proof at all

It was just after Cyclone Gabriella so the place were short staffed. Good customer service overall, although I had to wait for hours to get into the room. For $180/night, I do think it is not as good as to be expected. No shampoo or soap bar, no milk et, small room, etc. Overall, I think the place is very average.

Unfortunately, it is the worst hotel I stayed in on this trip. Cleanliness and customer service should be improved. On the night of December 30, 2023, another guest opened the door to my room, apparently they did not know that it was already occupied and they gave him a key (there is no extra lock on the door). I was very scared because I am a solo traveler and something like this had never happened to me. I went down to reception to see what was happening, but they only asked me questions and made me wait there, it was a very awkward moment. They finally found my check-in form and noticed that there was a mistake by one of their receptionists when I checked in. They apologized and let me go back to the room. I slept poorly the following nights because I didn't feel safe. When I checked out, the receptionist did not understand why I had left a deposit, it seemed very strange to me because it is a requirement of this hotel. She finally understood that my deposit was in cash and found the envelope where they had kept it. I think some of their receptionists lack training. You can find a hotel with better customer service for the same price. The highlight of the hotel is its location.

From the reception,, the room, amenities availability, and privacy , I would give it a 5 star, the only problem for me was the loud drunken disturbance from the main street.