The service awareness is poor. I booked a day trip to Hobbiton and Waitomo Cave on April 6th, which was to depart at 6:10. On the evening of April 5th, I asked the front desk if they could prepare a breakfast box for the morning of April 6th, but was rejected. The front desk emphasized that the breakfast starts at 6:30 and there is no breakfast at 6:10. I insisted because the room I booked comes with 2 breakfasts, but I live alone. Later, the front desk rummaged from the back of the cabinet and took out a carton of Anchor milk, then went to the kitchen to get a small apple, and then explained that this was all I could get. I was really speechless at the time... but I couldn't do anything. As a result, at 6:00 the next morning, I still wanted to ask if a breakfast box could be prepared at 6:10, but the front desk unexpectedly said that there was breakfast now. The general breakfast time is 6:30, but today is an exception. With curiosity, I went downstairs to take a look. There was really breakfast, and the dining staff were a group of British elderly tourists. The real reason is clear at a glance. But I have to thank these old men and women. With their light, I can have breakfast.
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