Aero Auckland Airport

Didn't expect this environment and service. Free shuttle bus to the hotel, and the shuttle bus is clean, no delay. Shared bathroom is clean too! Standard and great place to rest for late flight :)

The room is great and the bed is soft. But the heater inside is useless. Can’t make the room warm even overnight. But the counter staff are nice. One more good stuff, the hotel provide the hotel-airport shuttle bus for free.

Couple rooms we can’t stay ,, toilet not clean , room is so small .. no table.. no window cover the towel..

Definitely worth staying here for a week when you come to visit New Zealand. Great comfy bed and the room is very clean and tidy.

They couldn't find my booking but eventually not sorted with management then this effected breakfast next day luckily trip.com provides receipt and shoes that I paid for breakfast included. The bedroom walls needed to be cleaned il.one of the beds sheets is so stained and one had bird faeces luckily the other bed sheets seemed ok so we stayed in that The bathroom was clean but the towels had marks on them so we ended up using the hair dryer to dry ourselves .

Firstly, booked our stay, thru Trip.com - - Queen Room, 1 Room, 1 Night at the VR Auckland Airport Hotel. On arrival, the weather was atrocious, flooding everywhere outsude, I went to the reception to find a card saying that for reservations, please go and register at the next door motel, known as the Gateway. No umbrella's supplied, so drove over to the Gateway Reception. No information on my booking confirmation did it say, that to check in at the GATEWAY MOTEL. Room allocated at the VR Auckland Airport was Room 68. Drove back to the VR property and unpacked the car and went to Room 68. First impression on opening the door, very nice. Well, was I very happy.................NO ! Due to the bad weather there was flooding in the shower/toilet area thru the ceiling that greeted us. Next door was a maintenance room, which had a massive hole in the ceiling and severe flooding thru out the room. Doors open, so all guests could view. Back to the unattended reception area at the VR using the phone, telephoned the reception at the Gateway. Service personnel came over and moved us to Room 62. Nice room, started to unpack, turned the TV on, ready to relax after long drive, NO SIGNAL notification on the television screen Went to use the phone in Room 62 to contact Reception, not working, no dial tone. Back to the reception, phone in the VR and rang the GATEWAY. Service personnel comes back, gets the TV working, says sorry about the phone, will not work. Cleaniless not the best, mould on the shower ceiling, cracked tiles in the bathroom, ripped wallpaper by the entrance door. After watching TV for about 1 hour, switched the television off as one should do when leaving the room and went into Newmarket to meet family for dinner. Back to Room 62 at about 8.30, thru the reception doors at the VR which were open, went to Room 62, went to turn the TV on again, guess what, NO SIGNAL again. By now, I am literally pissed off to the hilt, wife says forget about it , lets go to sleep early after such a long tiring day. On the booking I asked for a quiet room, did I get one, NO. Braking trucks and noisy traffic all night. Next morning, going to check out, loading suitcases into the car, reception doors, close behind me, no code given to re-enter the place. How did I enjoy my stay at the VR Airport Hotel........................ NO WAY AT ALL. WILL NOT BE BACK Even though the room was an economy priced deal, the product received was indeed, VERY POOR. Recommend the VR to others, no way.