Swiss-Belsuites Victoria Park Auckland Reviews

Name: Swiss-Belsuites Victoria Park Auckland
Address: 206 Victoria Street West, Auckland Central, Auckland, Auckland Region, 1010, New Zealand, 206 Victoria Street West, Overseas, New Zealand
Rating: 4.3

Swiss-Belsuites Victoria Park Auckland

206 Victoria Street West, Auckland Central, Auckland, Auckland Region, 1010, New ZealandView Hotel Details

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Swiss-Belsuites Victoria Park Auckland Guest Reviews

4.3/5

Very Good

93 review

Verified reviews

Location4.5

Amenities4.2

Service4.2

Cleanliness4.2

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All reviews(93)

Positive reviews(81)

Reviews with photos/video(33)

Awesome stay(26)

Awesome rooms(25)

Great location(16)

Friendly owner(13)

Convenient location(12)

Loved the view(8)

Large rooms(8)

Great value for money(8)

Negative reviews(12)

Guest User

Swiss Super Suite Two Bedroom

Stayed in Nov 2024

Travel with friends

2 review

4.0/5

Very Good

Posted on Nov 4, 2024

Had a small celebration with friends. No dental kits or slippers, but good spacious room.

Response from Property: Kia ora,Thank you for choosing to celebrate with us and for sharing your feedback. I’m glad to hear you enjoyed the spaciousness of your room – it’s always wonderful when our guests can relax comfortably.We do aim to provide all the essentials for a great stay, and while the hotel does not supply slippers, dental kits are available on request. Please don’t hesitate to reach out to our team during your next visit – we’d be delighted to arrange additional amenities for you.We hope to welcome you and your friends back soon for another memorable stay.Warm regards,Chris BoydGeneral Manager

Jon-MLHK

One Bedroom Suite

Stayed in Feb 2024

Family

4 review

4.0/5

Very Good

Posted on Mar 5, 2024

The experience was mostly good... staff were quite helpful except for 1 thing.... (see below); place was well located, clean.. ambient temperature was good even though there was only 1 a/c unit.. maybe be different in high summer.. encountered 2 issues:- 1) The door to balance is left opened.... hotel would not provide a key to lock it... as no key is given out... the lock may be incorporated in the door handle when lifted.. appeared this particular door may not be installed properly.. 2) Very strange - The receptionist refused to reserved a parking space for me for some reason... (under 3 separately occassion, day after check-in, day before needing to use and the actual morning of the day of use).. and when i drove the rental car to the hotel.. it was full as apparently; i did not book....

Response from Property: Thank you for your review. It was a pleasure having you stay with us and we hope to see you back again soon!

Fung

Two Bedroom Suite

Stayed in Dec 2023

Family

8 review

3.0/5

Posted on Jan 3, 2024

The hotel have an open kitchen, good to communicate with my boys while cooking. The hotel also have washing machine and dryer, very convenience for long staying. The hotel staffs are friendly. The room service is by requested on or before noon time one day before. We forgot to request 2 days, the dirty towels like a small mountain in the bathroom. I called the house keeping 10 times and only got 1 time had been answered. I need to go down to the reception to get the salt , pepper, dish wash detergent, towels etc. There is only one air-con unit in the living room, bedrooms doesn't have, the fans in the bedrooms are not working properly.

Response from Property: Dear valued guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the open kitchen concept, our laundry facilities, and found our staff to be friendly.We sincerely apologize for the inconvenience you experienced with the housekeeping service and the delayed response to your calls. We are committed to addressing these issues promptly and have shared your concerns with our housekeeping team for immediate improvement.Regarding the room amenities, we appreciate your feedback on the need for better communication about the room service schedule. We will work on enhancing our procedures to ensure a more seamless experience for our guests.Your comments about the air-conditioning and fans in the bedrooms have been noted, and we will assess the situation to provide a more comfortable environment for your future stays.We value your patronage and look forward to the opportunity to serve you better in the future.

Guest User

Swiss Super Suite Two Bedroom

Stayed in Jun 2023

Family

1 review

5.0/5

Outstanding

Posted on Jun 22, 2023

the maids are very kind, the prices are affordable,he rooms are clean and tidy

Response from Property: Dear Guest,Thank you for taking the time to provide feedback to us. We are glad that you enjoyed your stay with us. Thank you for appreciating the staff members. Hope to see you back again with us.Regards,Abby

Guest User

Swiss Super One Bedroom Suite

Stayed in Jul 2023

Family

1 review

4.2/5

Very Good

Posted on Jul 13, 2023

Good place and facility，except that it is very noisy at weekend！

Response from Property: Thank you for your review! We are delighted to hear you had an enjoyable stay. We hope to see you back again soon!

Kitkit001

Swiss Super Suite Three Bedroom

Stayed in Oct 2023

Solo travelers

19 review

5.0/5

Outstanding

Posted on Dec 18, 2023

Near to the Victoria park, very nice view

Response from Property: Dear Kitjai, Thank you for taking the time to leave us your review. We are glad that you enjoyed your stay with us. Thank you for appreciating the hotel. Hope to see to soon back again with us.

Eng Kien

Swiss Super Suite Two Bedroom

Stayed in Jul 2022

Family

22 review

4.2/5

Very Good

Posted on Sep 10, 2022

Location was great. Service tidy. Accommodation self contained. No other hotel amenities.

Response from Property: Kia ora Lau,Thank you for staying at our Swiss-Belsuites Victoria Park and we love to hear that you enjoyed your stay with us. We are indeed in a great location - walking distance to all Auckland has to offer. All our spacious suites have apartment styles features with fully equipped kitchen, washing machine/ dryer, balcony and great views over park, city, harbour and/ or Sky Tower. We are looking forward to welcoming you back soon and thank you again for your feedback.Kind regards,Matthias Schulz – General Manager

Guest User

Two Bedroom Suite

Stayed in Dec 2022

Family

1 review

4.5/5

Great

Posted on Feb 23, 2023

Excellent view. Friendly staff.

Response from Property: Thank you for your wonderful review! We hope to see you back again soon!

Redapplenina

Two Bedroom Suite

Stayed in Aug 2024

Family

7 review

5.0/5

Outstanding

Posted on Sep 13, 2024

The room was very clean and beautiful, and the view was super beautiful, better than expected and better than the pictures.

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Response from Property: Thank you Redapplenina for this fantastic review. It was a pleasure having you stay with us and are delighted to hear you had such an enjoyable stay. We hope to see you back again in the near furture!regards,general Manager

Guest User

One Bedroom Suite

Stayed in Jun 2024

Other

13 review

4.2/5

Very Good

Posted on Jun 6, 2024

The front desk service was very good and the coffee was delicious! The kitchen facilities in the room were very good, but the sofa in the living room was a little dirty. Everything else was good. The shower head in the bathroom was not very good, probably because it had not been descaled for a long time.

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Response from Property: Thank you for your wonderful review. We appreciate you sharing your feedback and have past this on to our department heads. It was a pleasure having you stay with us and we look forward to seeing you again soon!

Zhenzhenguo

Swiss Super Suite Three Bedroom

Stayed in May 2024

Other

8 review

5.0/5

Outstanding

Posted on May 8, 2024

The room is very nice and the price is acceptable. I can bring my family to live in 3 bedrooms and sleep separately without disturbing each other. The view from the balcony is very good. The hotel has a parking lot (turn left at Wilson parking on the first floor). The parking fee is $40 per night, which is cheaper than other hotels in the same area.

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Response from Property: Thank you for the perfect score! It was a pleasure having you stay with us and we hope to see you back again soon!

Guest User

Two Bedroom Suite

Stayed in Sep 2024

Travel with friends

8 review

5.0/5

Outstanding

Posted on Sep 30, 2024

The room was very clean and the location was very good. It was a ten-minute walk to the city center and the seaside, which was very convenient.

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Response from Property: Thank you for this fantastic review! It was a pleasure having you stay with us. See you again soon!

Guest User

Swiss Super Suite Two Bedroom

Stayed in Aug 2024

Travel with friends

5 review

3.5/5

Posted on Sep 3, 2024

The living room and terrace are quite large, but the dishwasher is broken and the dishes cannot be washed.

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Response from Property: Thank you for taking the time to leave us your feedback. We apologise for the fault with your dishwasher during your stay. We strive to ensure each stay is perfect and appreciate you taking the time to leave us your review. Ware delighted to hear you had an enjoyable experience with the size of both the room and balcony. We look forward to seeing you back again soon.regards,General Manager

Guest User

Three Bedroom Suite

Stayed in Feb 2024

Family

2 review

5.0/5

Outstanding

Posted on Feb 23, 2024

The three-bedroom suite is very nice. It faces Victoria Park and has a great view. It also has a large terrace where you can dine while looking at the park. The room is still very new, and the Indian staff in the lobby are very friendly. I recommend everyone to choose this apartment hotel.

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