Best Western Newmarket Inn & Suites

Best Western Newmarket Inn & Suites Reviews

Best Western Newmarket Inn & Suites

112 Great South Road, Epsom, Auckland, Auckland Region, 1005, New ZealandView Hotel Details
Best Western Newmarket Inn & Suites
Best Western Newmarket Inn & SuitesBest Western Newmarket Inn & SuitesBest Western Newmarket Inn & Suites
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Best Western Newmarket Inn & Suites Guest Reviews

4.3/5
Very Good
121 review
Verified reviews
Location4.2
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(121)
Positive reviews(24)
Reviews with photos/video(6)
Clean and tidy(10)
Awesome stay(8)
Awesome rooms(8)
Awesome amenities(8)
Friendly staff(6)
hameo
Executive King Room
Stayed in Nov 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Room and toilet very clean, feel like motel, good location
Brian
Executive King Room
Stayed in Dec 2024
Couples
9 review
4.2/5
Very Good
Posted on Jan 28, 2025
The rooms were adequate, clean and comfortable. The location is about 10 mins walk from a great range of eateries.
Abiyoga
Executive King Room
Stayed in Feb 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Mar 29, 2024
It is really nice to stay at this motel. Good for you
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
mkyuen
Executive Triple
Stayed in Jan 2025
Couples
15 review
4.2/5
Very Good
Posted on Feb 19, 2025
Good Price Performance
George
Executive King Room
Stayed in Sep 2023
Couples
2 review
4.0/5
Very Good
Posted on Oct 28, 2023
Friendly staff meet you at check in counter. Easy find location and place is clean.
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
TangRui
Executive King Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 18, 2024
Nice clean and bed is super comfy.
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
Guest User
Executive Triple
Stayed in Aug 2022
Other
1 review
3.5/5
Posted on Sep 26, 2022
We had prepaid our accomodation through Trip.com and when my husband went to check us in, he had to pay again for our accomodation because apparently we hadn't paid. I was not there and despite email verifications showing we had paid, they said no payment had showed and he will have to pay the accomodation and they'll refund the money when payment is showing. After our first night, I followed up our refund in the morning but still no show. They said that they'll get back to us by 4pm but they didn't. Same thing again the next day, I had to follow up the refund. Finally at the end of our stay, we managed to get the refund. The room and facilities were good, however when we arrived the shower gel and hand soap were a quarter full and once these had finished, there was no refill. Other than that it was an okay stay.
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
Guest User
Superior King Room
Stayed in May 2022
Business travelers
1 review
3.0/5
Posted on Jun 19, 2022
Very nice hotel very comfortable and nicely located but lady at reception wasn't very good very poor english, and quite rude. The website mentioned a buffet style breakfast which is no longer available, which was a bit frustrating
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
深林小宛
Executive King Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 10, 2024
After staying for three days, I felt very good and comfortable. The staff at the reception desk, both Chinese and foreign, were warm and courteous. They answered and solved my questions one by one, which made me feel happy. As someone who travels frequently, I attach great importance to and am satisfied with this kind of service quality! The two of us stayed in a guest room on the second floor. The scenery outside the window was beautiful. The room was spacious and was cleaned and replaced every day. It was very neat and clean. The surrounding environment is very quiet and the bed is very comfortable. ​ Because we felt very satisfied, we extended the lease for another three days. We will choose this motel next time we need accommodation! We will also recommend it to friends visiting Auckland😊
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Guest User
Executive Triple
Stayed in Aug 2024
Family
36 review
5.0/5
Outstanding
Posted on Oct 7, 2024
Very convenient!!! I will stay here again next time!!!
Original TextTranslated by Google
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
Guest User
Executive Triple
Stayed in Sep 2024
Family
18 review
4.2/5
Very Good
Posted on Oct 14, 2024
The hotel is owned by a Chinese owner, and most of the front desk staff and waiters are Chinese. The facilities are a bit old, and the overall standard is not high, at the level of Lao Han Ting, but it is quite clean. There are Chinese restaurants and hot pot restaurants around, which is a plus. For parking, you have to go a little earlier on weekends or holidays, otherwise there may be no parking spaces.
Original TextTranslated by Google
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
Guest User
Kitchen Triple
Stayed in Aug 2024
Business travelers
12 review
4.0/5
Very Good
Posted on Nov 17, 2024
There aren't too many people, so it's great not to have to wait in line. It's a great experience.
Original TextTranslated by Google
Hangtaidali
Split Level Apartment
Stayed in Jun 2024
Family
80 review
4.7/5
Amazing
Posted on Jul 28, 2024
The location is convenient, there are many rooms, and the Mandarin service is very convenient for Chinese people. The facilities are a bit old, but very clean
Original TextTranslated by Google
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
Guest User
Executive King Room
Stayed in Nov 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 9, 2024
I stayed in this hotel for more than ten days in Auckland. I would like to write down my personal experience. The room was very clean and tidy. The surrounding environment was very good and quiet. The view across the street was very good, with a large green lawn. I stood on the balcony and breathed the fresh air. Birds are singing and flowers are fragrant, and you can enjoy a relaxing time with a cup of coffee. Every staff member here is very considerate and enthusiastic, and it is convenient for Chinese people to communicate with each other, giving them a family-like experience. The Western breakfast buffet is open from 7 to 9 o'clock. The vegetables, fruits, salads, milk, juice, grilled sausages, etc. are all fresh and green, which can replenish energy. The chef is attentive and enthusiastic. The dishes are baked and disinfected every day. The guest rooms are cleaned and washed every day. The outer corridor After the rain, the carpets in the guest rooms are washed with water guns and deeply cleaned from time to time. The hygiene is very good. This hotel is located in the Central District. It is convenient to travel by bus and taxi. It is only a ten-minute walk from the commercial street. Let’s just say this much. I will choose to live here again if I have the opportunity in the future.
Original TextTranslated by Google
6/8
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager
Xinshangyiziqiu
Executive King Room
Stayed in Apr 2024
Booked for others
3 review
5.0/5
Outstanding
Posted on May 19, 2024
I called the hotel one day in advance and told them that an elderly couple would be staying there. The hotel directly upgraded them to the new building, which is quieter!
Original TextTranslated by Google
Response from Property: Good morning,Thank you for your stay with us and for taking the time to place your feedback online,We appreciate all feedback and have taken significant steps to improve the overall guest experience in the past 12 months, including adding on brand new rooms to increase our overall inventory.Our team and I look forward to seeing you again soon,Kind regards,Ramon JamesArea Manager