Chateau Golf - Spa d'Augerville

We had a very short but lovely stay in the castle, overnight with breakfast and dinner as well as a spa treatment for 2. We were a just married couple on a city break honeymoon and we appreciated the surroundings, the quiet village and atmosphere in the castle. We took the opportunity to photograph ourselves in wedding bride gown and groom suit in the gardens on a sunny day before leaving the castle. It was perfect and we must certainly say that the castle staff is marvelous and very welcoming.

The staff could not have been more friendly I highly recommend the chateaubriand suite / room14. Breakfast let’s it down a little I’d expect more from such a beautiful hotel.

I booked a suite for 3 people and had to sleep on the worst sofa bed ever, you could feel every metal rod and the toilet flushed continuously through the night. 2 days after complaining to hotel staff and I have still not heard from the hotel back. The restaurant staff were under trained although the girls at least were friendly, the maitre you could have slapped. I booked for 3 people and he kept on badgering me for not booking for 3, it was the last straw.

Terrible experience at this property! We booked a 3 night stay and only stayed one night since this was absolutely not what we had expected for a supposedly 5 star experience. This was supposed to be a relaxing trip with my mother and it turned out to be a disaster. By reading the reviews I see that others fell in the same trap as us. We were sold a stay at a Château and ended up in what might have been prior the maid quarters in a tiny and dirty room (photos included) 300 meters from the chateau. The manager there Lucie (who happens to also be the daughter of the owner) only cares about the groups that stay there and gives the worst rooms to the individual travelers. When we shared our concerns to her, she did not give a crap about concerns and was absolutely rude to us! Not professional with an arrogant attitude and she totally looked down on us. I stayed in many 5 star properties in my life as an executive traveling the world but this one is a total rip-off! There is not even a coffee machine in the room. They give you a tea kettle to make your coffee… and the cheapest of all they give you one tiny carton water per room (which would not even be enough for one person) and don’t replenish it when the room is cleaned. The restaurant manager on the other hand Kevin and Night Shift associate Mounir were absolutely kind to us so in a sea of disappointment we were grateful to have met them!