Hotels Near Blue Ridge Tunnel Trail, West Trailhead in Wayne

I was here over Father's Day weekend as it was also my 77th birthday. As my son lives nearby, I've stayed here before. Being a Marriott elite member for nearly 40 years, I requested a top floor room when I made the reservation and contacted the hotel the day before I arrived about the request so I could have a quiet room. At my age with several health issues, I need to have a good night's sleep. A longtime friend traveled with me. When we checked in, unfortunately, there were no top floor rooms available and we were given a room on the 2nd floor. The first night was quiet as there was no one above us. The second night was a different story as we could hear excessive noise from above--a thumping noise and the sound of kids running around, late in the evening (after 9:00 pm). When I checked out the next day, I mentioned to the front desk about the noise but I got no response. The following night we stayed at a Residence Inn in Richmond. I had requested a top floor room at that hotel and I got one. I mentioned to the staff at the Richmond hotel about the noise problem at Waynesboro and they were concerned and apologetic. That should have been the reaction at this hotel instead of being silent. Over a year ago, I had similar noise issues with this hotel and also problems with check in. I had 3 different rooms during the first 15 hours I was there. I contacted Marriott for assistance and after their investigation, I was awarded 20,000 points for the inconvenience I had experienced. Although it was nice receiving the points, I would have preferred a hassle-free stay. This hotel needs to better address the concerns of its senior guests, especially those that have been with Marriott for many years. Although I've had some very good stays here (when I'm usually on the top floor), it's the bad stays that I remember the most.

Not a great location (bit of meth use visible in the town). However, decent location to the park. Hotel is brand new which is very good

Good location, good hotel

In a small town near Shenandoah National Park, the American Express Hotel has a consistent style and is quite satisfactory. There is nothing particularly bad about it. It should be regarded as the best place to stay after passing through the park.

We have stayed at this hotel 3 times over a span of 5 years. Check in is always easy whether we are traveling with or without our dogs. The lobby is always clean, put together and welcoming. The checkin staff is efficient and able to answer any questions you have. The hotel could not be in a better location is is such easy access to downtown! Literally a half a block walk and you are on their gorgeous street that is the heart of their town. The local area is safe and easy to navigate. We have checked in in the middle of the night while on a long road trip and in the afternoon. Each time the hotel and parking garage we felt perfectly safe navigating, loading and unloading luggage. The parking garage is easy to access from the hotel via elevators. The parking spots in the garage are a bit tight so the better parker in the family will want to do the parking :) Luggage carts are readily available and do the exact job we need them to when loading and unloading the cars. We have always found the hotel nice to sleep at and never had any issues with noise waking us. The town as well is a bit sleepy after sundown so there is never much traffic noise The rooms are nicely appointed and as depicted in photos. The tvs works for us with no issues. The beds while I worried they would be uncomfortable they were not. We slept well and I did not wake with any aches or pains. They are spring beds so you will move some when someone you are sharing a bed with rolls over. More so than a memory foam mattress. I did find the sheets scratchy but I have sensitive skin and it could also have been disinfectant or a cleaner used on the sheets. This would not deter me from returning but I would wear long sleeve night shirt there in the future. There are ice makers on every floor in case you are traveling with a cooler that needs to be refilled with ice. A complimentary breakfast is offered but we have never made it to the breakfast.

We arrived for a funeral that weekend. Our room was nice hotel clerks were very nice as well. The shower was relaxing and up to good standards. Lastly I slept well also.