Extended Stay America Select Suites - Denver - Aurora South

To start we had a room with a non working stove the entire time when the kitchenette was one of the main reasons to book at this hotel. Initially customer service was great, but our last morning about an hour or so after paying and extending our stay, we were kicked out of our room with no explanation beyond "because I said so" until the 3rd time I asked and was told from outside downstairs that he "thinks he smells something". He walked up the steps and proceeded to push my husband out of the way to enter the room and continued to ask my husband to "come outside and fight him". As we packed our things the manager came by and said we would be refunded for the already paid reservation for that last night, but we were not refunded through trip.com because the first employee said we we were kicked out for smoking when that was never true. No one can possibly smell something outside at the bottom of the stairs coming from a room upstairs, let alone determine which room such a smell might be coming from.

Both gentlemen were very respectful...the gentlemen who checked me in was all the way kind and appreciated his politeness and the 2nd shift guy heated the door cuz it froze with the snow

They charged me again, saying I didn't pay. The place isn't that great. Definitely not worth it.

We found a cockroach in the bathroom so we decided to leave early and no one was at the front desk. We had no where to leave the key. The room next to ours looked like it had been broken into and over all we just felt very gross and unsafe after this visit.

The fact that I was very specific about a non smoker room and What did I get? a room that stunk try to get towels. One day to get them. On the web it says breakfast on the go. It was non existance.

Property manager made me wait a hour to check in and made me miss an appointment I had to get ready for. When asked to be compensated was told the 800# took care of that. When called them, was told the on site manager took care of it. Was told by both call center and manager I would get a call resolving matter and never did

Room was very small and the smell of the cleaning chemicals was very strong. I would not stay here again.

It was good for what i need it. just a night of rest and a clean shower to continue my trip. For the value it was more than enough i wasn't specting more for what i paid.

The curtains did not close And the front desk was not able to handle the situation