Hotels Near King Soopers Marketplace in Aurora

Overall great stay, easy parking, quick professional check in process, of course nice Hampton Rooms. Location is right near Arapahoe/Centennial Airport and a Walmart. Great breakfast spread, will stay here again. Special thank you to Issac!

Excellent customer service. Nice people

Unbelievably bad service by Taylor, Front Desk Manager/Supervisor. When we came back to our room at the end of the night there were issues immediately. There was a missing lightbulb in one of the light fixtures, only one TINY trash can in the entire room, and the video cable for the TV was nonexistent. Along with the room just feeling like it was in disrepair, and had not received a deep cleaning in some time. These maintenance issues were remedied. The manager on duty at the time, a gentleman, was very accommodating and kind. As was the gentleman that came to the room, this would have been the night of April 21, 2022. Around 10PM when the complaint was placed. We did our best to enjoy our stay in the TINY overpriced and frankly not entirely clean room the best we could. The day before checkout another kind manager gave us a late checkout for the next day. I wish I had remembered his name, though I did not know I would be writing this review until the night of 5/12/2022, this evening. We noticed what turned out to be an improperly placed smoking charge on our card. We called to discuss our dispute with the manager on duty at the hotel. This evening, 5/12/2022, at approximately 7 PM. Taylor answered the phone. She was the manager on duty. She explained that the charge was for smoking in the room and that there was some sort of evidence in the room. I made it clear my wife and I don’t even smoke and asked for said evidence. Taylor immediately became argumentative and told me that “you can take that up with your credit card company”. I explained that I had worked in the hotel industry (I was a manager for a hotel company in San Diego some years ago) and that it is blatantly clear when someone had smoked in a room and that they must have gotten the room wrong she repeated that I would “have to take it up with them” and then she HUNG UP THE PHONE. She hung up on us. I called back, asked for her manager, she indicated that she was the manager and I tried to continue the conversation, asking why she had hung up on me. She said “because I was stating a fact and there is no dispute”. I explained that it is indeed a dispute, over the opinion of the hotel being I smoked in a room I hadn’t smoked in. SHE HUNG UP AGAIN. I called back, asking for the name of her General Manager. She said his abbreviated first name, and told me to talk to him in the morning and HUNG UP ON ME AGAIN. I decided it might be nice to have his full name, given the fact that the issue had now become about her service, and not the fee, and that I wanted to make sure I talked to the right person. I called back, just asking for his last name, she HUNG UP on me again, I called back a final time, again asking for her managers name, and she again hung up on me. I called the neighboring property and obtained the General Managers full name. I placed a call with corporate customer support and opened a case regarding Taylor’s service. I’m not going to go on and on. But I have never

New hostel, great location, close to airport, restaurant and hypermarket. About 30 minutes drive from the exhibition hall in the city center, suitable for business people.

We stayed here a couple days on a college visit trip for my daughter. This hotel was a very positive contrasting experience vs our stay at a different chain in Amarillo. The gym was pretty complete with I think 4 treadmills along with elliptical and free weights. The towels in the gym were clean, smelled nice and were like thick bath towels. The room was clean and there were adequate towels and washcloths. The reception folks were nice and always acknowledged us when we came or went. Parking was easy and well lit. There were an adequate number of elevators. They put us in a higher floor when we checked in since our room wasn't ready at 3:30 PM. Our room was comfortable and clean. There weren't kids running up and down the hallway and we didn't hear noise coming from other rooms. I have nothing to complain about. It was all positive. Oh, and the included breakfast was excellent. They didn't over hype it, it was just very good by typical complimentary breakfast American hotel standards. Wifi was complimentary and worked fine. There are good restaurants within easy walking distance. The recommended restaurants was a nice, but I'd suggest 2 changes. Pepper's Asian bistro was much better than the recommended Thai Pot Cafe unless you specifically want Pad Thai. We ate at both. For Italian I'd recommend North Italia, which they listed but wasn't a staff recommended.

Everything was a okay no complaints besides that the breakfast I was looking forward to since my last hotel stay ( different business) did not offer breakfast because of covid..to find out breakfast is only a mini cereal bowl / multi grain bars. No hot breakfast like I assumed when I was told that breakfast was offered. My fault for assuming and again that I understand is a state precautions not the companies fault.

Nice location. New property is clean and stylish. Aesthetically pleasing. Very clean. Comfortable. Love the toiletries. This is where it ends. Check-in was pleasant enough, but not a warm welcome. It seemed as though you are an inconvenience. Also, poor communication as the lady was looking something up in the computer, but did not let me know, so you're just standing there waiting for an answer. An Atwell card in the room read ”if you need anything, let us know”. Well, I was in need of a shower cap but they didn't have any. There is only 1 dining room chair, I asked for more, but the receptionist said ”I can't get ahold of anyone so I think that's all we have”. Last item request was for a bowl as we brought our own breakfast due to dietary needs and of course, ”we don't have those but you can come down for breakfast”. Advice: You can ask for items, but that's where it ends. Most hotels have basic amenities for travelers, but not this place. I doubt we'll be returning to this place as there are many other hotels in the area that are more prepared for travelers.

I have so much to say! Phenomenal hotel and service💚 Jason one of the mgrs at the front desk went ABOVE and beyond from check-in, to me losing my eyeglasses, to spoiling me with amenities and check-out. There was a young woman hate I forgot her name but she was awesome. The gentleman from security who reviewed video footage, thank you! I was suppose to be at the Courtyard 15 mins east but happen to be driving around and just stopped in...canceled the other room and stayed here. New designed rooms was chic, lobby is amazing, Starbucks bevs onsite and restaurants. Keep it up and I will be back!!! One hiccup the lady that greeted me when I first walked in at the Hilton Honors counter needs to show better customer service skills. I always ask to see a room before check in and I’ve been an Honors member for 14yrs. She insisted “we don’t do that!”. Not sure what she thought I was attempting to do as I would left my passport or what have you but she was not kind! Short small frame woman with glasses and dark hair. I purposely avoided her the remainder of my stay. Once she verified with a mgr (Jason🥰) she had someone escort me. That’s all I wanted...but not friendly. Yeah I remember you you left an impression. Thankfully the rest of the crew made lemonade from lemons☀️

Always welcomed with a smile, great staff, helpful. Clean, quiet rooms. Great shuttle service, drivers are always nice and they’re careful with my bags, always on time, no crazy driving! Will definitely be back again!

Nothing could have been better regarding our stay. We requested early check-in and the coordination regarding our request was top-notch. All communications were warm and responsive. The accommodations were simply beautiful and the food was incredible. Safe and easy parking for our vehicle. Thank you for a lovely stay and we will be back.